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geol53
Participating Frequently
February 6, 2019
Question

When I try to assign a keyword to a photo, I keep getting "There was an error writing metadata to xxx.jpg"

  • February 6, 2019
  • 12 replies
  • 10243 views

I am running Windows 10 with 8 GB memory on a lenovo z70.  The photos are on a samsung external HD. I have applied most or all the fixes posted on this forum without success. When I move the photos to the internal HD, I have no problem assigning keywords.

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    12 replies

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    A
    athede
    Participant
    February 8, 2019

    I'm having a similar issue.  The error started for me after updating to the latest version of Bridge (9.0.2.219).  As recently as yesterday (prior to updating Bridge) I did not have this issue.  Now, when connected to a Synology NAS via afp I get errors when trying to write metadata.  I can still write metadata to my local disk.  But can't write metadata to the NAS.  I've tried purging the cache and rebuilding the cache but that hasn't helped.  I've also rebooted the NAS.  Restarted WiFi.  All to no avail.  Was there something in the update to Bridge that would cause this to happen?

    L
    Lumigraphics
    Legend
    February 8, 2019

    I've seen several recent reports of problems with Synology NAS boxes. Have you checked with them to see if they have updated firmware?

    G
    geol53Author
    Participating Frequently
    February 8, 2019

    Does Adobe monitor this forum cause it looks like Bridge 9.0.2.219 may have introduced some compatibility issues?

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    February 6, 2019

    Hi Geol,

    Sorry to hear that, could you please let us know the version of Bridge you're working on?

    Could you please go to Tools > Cache and Purge cache for folder [folder name]

    and let us know if it helps?

    Regards,
    Sahil

    A
    AbbyPinter
    Participating Frequently
    February 18, 2019

    It seems that several of us have had the same issue since 2/13/19. Seems like it may have been some update from Adobe? Please respond. It is crucial my my day-to-day work. Thank you!

    G
    geol53Author
    Participating Frequently
    February 19, 2019

    It appears that there is a problem working off network storage, possibly involving ACR. Copy files to your local hard drive, which is much safer regardless. No word on a fix.


    Please explain "ACR".  Thanks

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