Cannot access community.adobe.com when logged in with my Adobe account

[Michael Zed]

Hi.

(I’m posting this from a free account using a different email address, because my Adobe account can’t access the site.)

When I'm logged into my paid Adobe.com account, every page on community.adobe.com returns an error message. I am completely locked out. The site displays the message “You are not allowed to access this site,” then usually, not always, immediately redirects to another URL (https://community.adobe.com/t5/errors/FilterErrorHandlerPage),  displaying the message “An Unexpected Error has occured.” 

Even though I’m signed in, the error pages have a “Sign In” button at the top-right, but clicking it returns a 403 error from the server.

This happens on every browser I’ve tried: Mac Safari, Firefox, and Chrome, and on iPhone Safari. I spent about 2-1/2 hours with Adobe support, and all we accomplished is getting me logged into a new free account to access this site.

Am I banned? Is there something wrong with my account? 

Thanks.

Screenshots:

First error page:

Second error page:

Server error 403:

[Michael Zed]

Apart fom the community website, my Adobe login works fine on Adobe.com, my software plan works, and I am fully paid up.

[kglad]

it sounds like you're banned. 

did you post messages in the adobe forums using your account id?

[Michael Zed]

I think I have posted in the past, but a long time ago, and certainly nothing I could imagine getting me banned. It's been long since I've used the site, and I can't locate my old profile, if it is still displayed. 

[Michael Zed]

Correction: I have found my profile: 11734151. 

[Nancy OShea]

https://community.adobe.com/t5/user/viewprofilepage/user-id/11734151

Use another browser like Chrome or Firefox that accepts scripts & pop-ups. Also disable VPN if you use one.

[kglad]

that link is to a user that's not banned

[Michael Zed]

Nancy OShea wrote:

Use another browser like Chrome or Firefox that accepts scripts & pop-ups. Also disable VPN if you use one.

I tried Chrome and Firefox. My original account can’t view the site in any browser. My alternate account can view it in all of them.

I don’t use a VPN.

Adobe support took me through all of these options and more, and finally admitted that they have no access to administer this site. 

There’s no problem connecting to the site. When I log in with that account, the site returns error messages. I think I need a site administrator to troubleshoot, reset, or delete my original login account so I can start fresh.

Anyone know how to contact a site admin here?

[kglad]

try using a mobile phone browser with wifi disabled.

[Michael Zed]

kglad wrote:

> try using a mobile phone browser with wifi disabled.

Same result via mobile connection. This free account works. My paid Adobe account returns only error pages.

(Now that I’ve done that, it looks like I can’t access the site from mobile at all, because it now gives a “sign in” button that doesn’t work and offers no way to sign out. On the Mac my login carries over from Adobe.com, but it doesn’t on the phone.)

The problem is not the network. It is my Adobe account on this website.

[kglad]

@Jeff_A_Wright 

was the account holder for @Michael Zed banned?

[kglad]

@Michael Zed 

what is your user name link or profile link?

[Michael Zed]

If you mean my Adobe-associated profile on this website, it’s 11734151.

Or do you mean my profile at Adobe.com? I don’t know how to link to that, but it seems to be associated with the same User ID number 11734151.

[kglad]

what user name cannot post here.

[Jeffrey_A_Wright]

@Michael Zed , I can confirm that the profile you linked to has been banned.

Please see https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/47881... for a list of guidelines to follow to ensure your current account is not banned. Thanks!