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K
KRRW
Participant
October 15, 2025

Can't get past crash repair options.

  • October 15, 2025
  • 7 replies
  • 193 views

I need help fixing this ASAP...

I cannot open the software. Every time I reboot it, it crashes on the crash repair options screen. I've uninstalled and re-installed, deleted all preferences, I don't know what else to do. I gotta do some work 😕😕

Last log message:

Attention to this matter will be very appreciated as this is kind of an emergency.

    7 replies

    D
    Deputy Nettles
    Participant
    November 12, 2025

    It started happening again... So I just hit enter on the keyboard as soon as the dialogue appeared, and it worked! No need to go around deleting preferences folders. Genius. Thanks!

    K
    KRRWAuthor
    Participant
    October 25, 2025

    Still not working for me. Deleted crash logs as well but to no avail. I got it to run once, randomly and miraculously, but after is still irremediably broken for me. 

      paulwin1991
      paulwin1991
      Participant
      October 20, 2025

      Well done on finding that I was searching for the same thing but was going in circles. Taking note of this for when, like you said, it inevitably happens again. Cheers!

      D
      Deputy Nettles
      Participant
      October 20, 2025

      Well that's interesting! I'll give that a try when it Inevitably happens again.

       

      I ended up deleting the crash logs to get it to start up without the Crash Report dialogue. Took me while to find the files I needed to delete though... Here are the steps I followed:

       
      Navigate to: `/Users/your_username/Library/Preferences/Adobe/After Effects/version`
      To access this hidden Library folder:
      •Open Finder
      •Click Go in the menu bar while holding the Option key
      •Select Library from the dropdown menu
      •Navigate to `Preferences/Adobe/After Effects/`
       
      Delete the entire folder for your version of After Effects (e.g., “24.0” or “25.0”). This will remove all crash flags, preferences, and the crash recovery state.
      Important: After deleting this folder, restart your Mac before opening After Effects again. This ensures all system caches are cleared.
        paulwin1991
        paulwin1991
        Participant
        October 20, 2025

        I've just got around it by pressing enter on the keyboard instead of clicking. Although not sure if it's because it has fixed itself or that helped but worth a try.

          paulwin1991
          paulwin1991
          Participant
          October 20, 2025

          Strangely, I am having the exact same issue too!

            D
            Deputy Nettles
            Participant
            October 20, 2025

            I have exactly the same issue, just can't get passed that Crash Repair Screen. Did you manage to find a fix?

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