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M
MHedge
Participant
December 9, 2023

P: Lightroom will not allow photos that reside on NAS drive to be deleted

  • December 9, 2023
  • 24 replies
  • 5548 views
Lightroom Version 7.0 Operating System - macOS 14 Sonoma
I was excited to learn that LR had the ability to work on local drives. I have used Bridge for the last several years after getting frustrated with Classic's performance. I like what I see in the new LR and am giving it a try. I have run into a problem that I am not able to delete any photos in LR that reside in folders on my Synology NAS drive. After asking if I want to move the photo to the trash I get a response saying "This file cannot be moved to the trash. Please try deleting directly from the disk." I have the gone into my Synology settings and I cannot find anything there that would cause this response. I have no issues deleting photos when in Bridge.  I have administer rights on the NAS drive as well as read/write privileges.  Photos residing on the internal SSD or attached drives delete just fine.  I also can copy files into NAS folders, Move photos from one folder to another on the NAS.  I have no issues deleting these files when in Bridge or in Finder on the Mac. Screenshots of the error messages are attached.  I spent two hours with Adobe support with no resolution, who worked with read/write permissions and a number of other things.  They got the same results as I did and had nothing to offer.  This is very important to me as I have years of photos on the NAS drives and I have backup NAS drives maintained in two locations where I have complete access to my entire library in each location.

    24 replies

    T
    Tylan0D4D
    Participant
    November 12, 2025

    It's been two years since you have known about this, Adobe.  When will you fix the bug?  You're kinking my workflow.

      N
      Nathan2241051913i8
      Participant
      October 31, 2025

      Version 9 (windows) issue still exists. 

        T
        Community Expert
        Tom BalevCommunity Expert
        Community Expert
        October 13, 2025

        Still present on 8.5.1 (Win)

          L
          lu-ho
          Participant
          June 17, 2025

          The bug still exists on version:
          8.4 arm64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
          Please fix this Bug. 

            S
            selim_4227
            Participant
            June 17, 2025

            Subject: Workaround Found for Longstanding Synology Drive Issue on macOS

             

            Dear All,
            Dear Rikk,

             

            After being annoyed by this issue for the past six months, I finally — by accident — discovered a workaround. I wanted to share it here in the hope that it helps others who are affected.

             

            For those using Synology DSM 7 or higher and the Synology Drive app (I'm on macOS), here's what worked:

            Instead of accessing your NAS folder with photos via the native macOS network drive path, use the "Synology Drive" folder created by the Synology Drive app. You can browse this folder directly in Safari or Finder.

             

            By default, this folder should be located at:
            /Users/yourusername/Library/SynologyDrive-NAS_Server

            When accessing your files this way, you can delete files without encountering the usual error prompt.

            I sincerely hope this helps those of you who’ve also been struggling with this.

            That said, I’m disappointed that Adobe hasn't addressed this issue more thoroughly. Some kind of acknowledgment or response from Adobe would be appreciated.

            Best regards,

             

            Miles

            F
            Flor1n
            Participant
            June 14, 2025

            June 2025 and still having the same issue! Any updates on this?
            Why am I still paying a subscription anyway?!

             

              C
              Carlo27017762ohr9
              Participant
              May 27, 2025

              Switched to MacOS, LR Version 8.3.1 - still the same issue.

                S
                selim_4227
                Participant
                March 19, 2025

                Please Fix this, I am a relatively new user to lightroom and will have to leave the app again if this is not Fixed. 

                  C
                  Cheerful_Companion6987
                  Participant
                  March 6, 2025

                  I would love an update on this, has development been able to replicate the issue?

                    T
                    tomasz_4564
                    Participant
                    March 2, 2025

                    Facing the same issue. I can modify existing files and save new ones on a NAS server mapped as a network drive, but I'm unable to delete them. Deleting from my regular hard drive and USB storage devices works as expected.

                     

                    Adobe Lightroom 8.2, compilation: 20250201-700-1b12095

                    Windows 11 Home
                    Version 23H2
                    OS compilation 22631.4890

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