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Participant
December 5, 2024

Adobe Character Animator 2025 not open

  • December 5, 2024
  • 4 replies
  • 519 views

My Adobe Character Animator application does not open, giving the following error message: Unable to create AGM font ("Adobe Clean UX" - Bold"). I did several searches and found nothing about this error. As a result, the application does not even open. is booting. Does anyone know how to help me?

4 replies

Participant
May 1, 2025

Had the same issue, worked for me!

 

Thank you Rafael!

TheOriginalGC
Community Expert
Community Expert
December 11, 2024

Wow, that's some pretty clever detective work. I'm glad you got it sorted out.

Participant
December 9, 2024

@TheOriginalGC Thanks for the answer.

Yes, it is installed on a local drive. In fact, I had already tried uninstalling and installing again, including testing previous versions. And the problem persisted.

I ended up discovering that the problem was in the application log. I got there via the path "%appdata%\Adobe" and changed the line corresponding to the error in the "Debug Database" file.

Where it was "UseAdobeCleanFont true true" replace it with "UseAdobeCleanFont false true". I restarted the computer and it worked!

TheOriginalGC
Community Expert
Community Expert
December 6, 2024

That would indicate that the program does not have rights to the drive you are trying to open it from. Where do you have it installed? Is it installed on a local drive? Have you tried uninstalling and re-installing the program?