Skip to main content
violininja1996
New Participant
December 30, 2016
Answered

Adobe Animated Characters Will Not Open

  • December 30, 2016
  • 1 reply
  • 1001 views

When I open the program, it flashes open for less than a second before closing completely. Please help! Thanks!

This topic has been closed for replies.
Correct answer Jeff Almasol

Okay thanks. Could you post your specs please?

You are using the latest, Beta CC? And have After Effects CC 2017 installed?

One other last ditch idea: If the app is trying to load up an old (corrupt? or out of date?) project or something, you could try to find it (usually in your Documents > Adobe folder) and rename or delete the folder to prevent it from loading it.


To get to the app prefs, open a Finder window, hold down the Option key, go to the Go pulldown menu, then choose Library. This opens your user Library folder. Navigate to the Preferences/Adobe/Character Animator folder, and then rename the Beta subfolder to something else.

Another option is to try deleting:

/Users/<user>/Library/Saved Application State/com.adobe.Character Animator.application.savedState

This is also in your user Library folder.

Do let us know if resetting the app prefs or that .savedState folder helps. Thanks.

1 reply

joshuac14335705
Participating Frequently
December 30, 2016

I have the same issue and it is very frustrating. I've only recently installed the After Effects update.

violininja1996
New Participant
December 30, 2016

does yours still not work?

joshuac14335705
Participating Frequently
January 1, 2017

Still not happening. I've read all the discussion boards, tried it all - the things I could understand, actually. One board was very technical and I couldn't comprehend it. Still frustrated, I'm afraid.