Can't open puppets

[27499446zokh]

Every time I try to select a puppet in character animator, I always get an error like this. I've gotten the software up to date and have restarted my computer. 

[Ged_Traynor]

@27499446zokh this is the Photoshop forum, try reporting the issue on the Character Animator forum instead

[27499446zokh]

Thank you

[Bojan Živković]

Post moved to Character Animator forum.

[oksamurai]

If this is happening with every puppet, I feel like it has to be a permissions issue. Does CH have full read/write access of these folders? What happens if you download a character from adobe.com/go/chexamples, does that work?