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John23244888qfmd
Participant
February 20, 2022
Question

Character animator into media encoder not working.

  • February 20, 2022
  • 2 replies
  • 3988 views

So you make an avatar prepare a script, follow tutorials. Film the footage you want, then the app asks you to use a completely seperate app to turn it into an MP4. Whatever install Media encoder but then all I get are error messages saying it failed to connect to Media encoder. And nothing I've seen online is helping, can someone help me? and can adobe just give Character animator a finish and render button, would solve many issues.

 

Please help I've got not idea what I'm doing I'm stuck.

2 replies

oksamurai
Community Manager
oksamuraiCommunity Manager
Community Manager
February 22, 2022

Yes, like Alan says, make sure both CH and AME are up to date.

And yes, we know this is a pain and will have a better solution for rendering sometime soon, stay tuned...

    F
    fjwalker50
    Participating Frequently
    April 21, 2022

    I have Character Animator beta 22.4 and Media Encoder beta 22.4 and I am unable to render CH beta.  Running on Mac OS 12.3.1

     

    Many things have changed.  Is this an OS issue or AME issue?  AME 22.3 works fine with CA22.3

     

     

    CoSA_DaveS
    Adobe Employee
    CoSA_DaveS
    Adobe Employee
    April 27, 2022
    1. That is correct. works on one machine with different MAC OS and does
    not work on qa different machine with a recent MAC OS update.

    2. Both Intel

    3. Using Add source with AME Beta also did not work whether Ch was running
    or not.

    Thanks

    Fred

    We’ve tried on different intel machines with macOS 12.3.1 and the same AME/Ch verisons you are using, but have not been able to reproduce the problem. If you’re willing to work with us directly to diagnose the issue, please DM me directly.

    alank99101739
    alank99101739
    Legend
    February 20, 2022

    That is strange. Media encoder is normally installed at the same time as Character Animator. You have to use the version that is compatible with the version of Character Animator. Normally I just upgrade all the Adobe tools together (including Character Animator and Media encoder) and they work. (Media Encoder is used by other Adobe apps as well.) For example, in Adobe "Creative Cloud Desktop", it lists Character Animator 22.2 and Media Encoder 22.2. Your screenshot shows Character Animator 22.2, so that sounds like the latest version. What version of Media Encoder is installed? You can start Media Encoder as a separate app then open Help / About Adobe Media Encoder from the menu. Mine shows 22.2.

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