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EJKamm
Participant
June 15, 2018
Answered

Character animator won't launch "Unable to create font."

  • June 15, 2018
  • 6 replies
  • 6115 views

My colleague and I can't launch our copies of CA. A prompt box comes up "Unable to create font." What do you suggest?

This topic has been closed for replies.
Correct answer oksamurai

Try downloading this: https://shared-assets.adobe.com/link/1668f7e0-2b37-41b0-4256-1b7361a26734

 

1. Unarchive the contents of the Debug Database.zip file (i.e., a single Debug Database.txt file).

2. Open a Windows Explorer window, then enter the following into the address field at the top to get to the Character Animator 3.3 preferences folder: %appdata%\Adobe\Character Animator\3.3

3. Copy the Debug Database.txt file (from the .zip file) into this preferences folder, overwriting the existing one.

4. Try relaunching Character Animator 3.3. (if it's a different CH version, adjust the 3.3 references accordingly.)

 

Let me know if that works or not.

6 replies

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
March 25, 2020

Another possible solution is to check the Local Group Policy Editor (gpedit.exe), then navigate to Computer Configuration > Administrative Templates > System > Mitigation Options. Double-click "Untrusted Font Blocking", select the Enabled option, then see if setting the Mitigation Options to something other than "Block untrusted fonts and log events" will help.

    alank99101739
    alank99101739
    Legend
    June 14, 2019

    Maybe suggest to Adobe Support they should make that font available? oksamurai​ ?

    (Or is there a way to secretly steal the font from an existing installation and send it directly to folks via private download?)

    alank99101739
    alank99101739
    Legend
    June 14, 2019

    In your research, did you discover the name of the missing font? Maybe go buy and install it?

    Another approach would be to install a copy of Windows in a VM. Desktop does not change then. It is less efficient (Windows inside Windows) - just trying random ideas. Your IT dept might still object though.

    J
    JacKinsey
    Participant
    June 14, 2019

    I know the font that the software says is missing is "Adobe Clean UX." From some initial research, it doesn't seem like the Adobe Clean font family is available to the public at all. Which makes this issue even more interesting.

    oksamurai
    Community Manager
    oksamuraiCommunity Manager
    Community Manager
    June 14, 2019

    Asking the team...this is weird...

    E
    EJKammAuthor
    Participant
    June 18, 2018

    Thanks so much for your replies. We discovered the issue was our enterprise is currently running Windows version 1709 and the newest version is 1803. Once I uninstalled v 1.5 and installed prior version 1.1.1, the program opened and operated with no issues. Previously, I installed the Myriad Pro font as suggested upthread, but it did not fix the issue. So I guess the working hypothesis is there is some font(s) other than Myriad, in Windows release 1803, which weren't in 1709, which prevent launching CA 1.5.

    oksamurai
    Community Manager
    oksamuraiCommunity Manager
    Community Manager
    June 15, 2018

    It looks like this shows up if a default system font isn't available. See:

    Unable to create font
    Unable to create font

    J
    JacKinsey
    Participant
    June 14, 2019

    Hi there! It looks like my colleague, EJKamm, found a temporary solution for our issue with Character Animator. Unfortunately, the issue is back and we have spent several hours with Adobe Support through chat, email, and multiple phone calls. Their only recommendation is to update our version of Windows from 1709 to 1803. However, our IT department says that this is not possible. Can you think of ANY other possible solutions?

    alank99101739
    alank99101739
    Legend
    June 15, 2018

    interesting. So someone else just posted Where I suggested to reinstall software... but if on multiple machines...

    i wonder if font file triggered antivirus virus software after an update and got quarantined. Or there is a network font that failed to Download.

    i think this might need adobe support (there is a separate area for that I think)

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