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Answered

HELP! My Character Animator Project Crashed and won't reopen

Forum|Forum|3 years ago
December 7, 2022
3 replies
1800 views

So I ran out of disk space while exporting a puppet and it caused Character animator to crash. Now it geve this error and won't reopen. I spent three days on it. Is there anyway to recover it? Are there any previous versions that I can recover?

Correct answer reverie555

dtull-adobe was able to fix it. It was mostly a matter of renaming the damaged projectdata.rope file in the repo.noindex folder. Once it was named back to projectdata.rope it opened fine. Also in the future. If you are exporting and run out of disk space and crash. Besure to free up your disk space before opening character animator back up.

Erica Schisler

Inspiring

We're looking for someone directly on the Character Animator team to help. We'll get back to you as soon as we find the right person.

R

reverie555AuthorCorrect answer

Inspiring

dtull-adobe was able to fix it. It was mostly a matter of renaming the damaged projectdata.rope file in the repo.noindex folder. Once it was named back to projectdata.rope it opened fine. Also in the future. If you are exporting and run out of disk space and crash. Besure to free up your disk space before opening character animator back up.

Erica Schisler

Inspiring

So glad it got worked out! Thank you so much for posting the resolution.

R

reverie555Author

Inspiring

Welp. Went to customer support and after two hours, they were just like "Oh well, it's damaged" WHY IS THERE NO AUTOSAVE IF THIS TYPE OF THING CAN HAPPEN? Is there anyone from the Character Animator team that understands the file structures, that could help me retrieve this??

TheOriginalGC

Community Expert

I don't work for Adobe, so I can't help you. But there is a chance that someone that works there can recover the file. But try not to get your hopes up. You've encountered what CH uses for autosave already.

TheOriginalGC

Community Expert

The first thing to try is to hold down the "alt" key while starting to do a fresh start without loading the previous project.

R

reverie555Author

Inspiring

That didn't work. Once the character animator is opened without a project opened, and I choose to open to that project. It gives the same error.

TheOriginalGC

Community Expert

Maybe someone with technical expertise can offer assistance in recovering the project. Otherwise, you would have to import the original file into a new project, which sounds like you're trying to avoid.

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