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lewism67669121
Participant
June 4, 2017
Question

NDI doesn't show up in Character animator.

  • June 4, 2017
  • 5 replies
  • 16478 views

Been through all  I've been able to find of this problem. I have installed NDI tools to the same drive as Adobe CC (both in C program files). Upon NDI tools install I see that some of the NDI files now exist inside the Adobe CC directories. My Adobe/Common... mediacore folder was empty, and trying to manually put various aex and prm files in there does nothing.

Just to clarify, when I go to edit>pref>live output I see only my monitors and nothing to do with newtek NDI.

I am completely lost on what I can do at this point. Can anyone possibly tell me exactly which files need to be where for everything to work correctly? Then I can at least attempt to locate files and replicate the correct system.

Thanks so much for any advice!

5 replies

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chris5CC9
Participant
October 5, 2021

Glad this got resolved...  For me, NDI Virtual Input will not recognize Character Animator as a source option....  NOTHING online to help me...

 

TheOriginalGC
Community Expert
TheOriginalGCCommunity Expert
Community Expert
October 5, 2021

Yeah, the documentation is spotty. I only know how to do this with Windows. First of all, you have to make sure that "Webcam Input" is on and running by selecting it from the NDI folder on your start menu. Then you can select it using the Live Output option in Edit>Preferences. Once that's done, you can find the Webcam Input icon in your taskbar, right-click on it and select Character Animator from the very first option that appears (assuming it's not already active). Then you can open your streaming app and select NDI as your video input and stream your puppet as you normally would.

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chris5CC9
Participant
October 5, 2021
Thank you for the speedy reply. I had followed all of these steps successfully until the last step of right clicking the Virtual Input and selecting Character Animator. I can confirm NDI Virtual Input is running and that NDI Output with Mercury Transmit is enabled in Character Animator... But when I right click NDI Virtual Input, the only available option under my PC name is "Remote Connection 1"...
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edit22323423423
Participant
April 13, 2021

make sure to select the install path to media core folder but also make sure you select the correct components when you install it in the instal prompt screen. cause some people are used to clicking next upon installing things they usually don't have to check mark it but I did and now it works. lucky me. 

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jhenderson76
Participant
July 13, 2019

I am having a similar issue and I got excited to look in the program folder to find NewTek_NDI_Transmit.prm.

I looked everywhere, it is not installing for some reason as far as I can tell. I have run the installer several times and made sure to check complete so everything is installing, The checkbox next to CC was indeed checked but when I look in the program folder...no NewTek_NDI_Transmit.prm

is there somewhere I can download that separately?

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    ejafl48610544
    Participant
    November 25, 2019

    I'm having this same problem. 

    I have Character Animator installed through Creative Cloud on Windows 10.

    Downloaded Newtek NDI for Creative Cloud from https://www.newtek.com/software/adobe-creative-cloud/.

    (and yes, I made sure to include the options for CC, I/O, etc.) 

    The NDI option just will not show up under Live Output under Preferences in Character Animator. 

    I've looked around for that NewTek_NDI-Transmit.prm and can't find it anywhere, and I'm having no luck finding documentation of what the plugin should be. 

    I've uninstalled NewTek, rebooted, re-downloaded (making SURE the CC options were selected) and re-installed. Still no luck. 

    NDI is working - I can run the test broadcast, and I can even get the test broadcast to come in as a source on streamlabs OBS.... I just can't get Character Animator to give it as an option. Seems like it must be a problem with a missing plugin but I can't find it (or documentation for it). Help!

    Specs: Character Animator 3.0

    Windows 10

    NDI loaded 11/24/19.

     

    Any help is appreciated!

    Any ideas? 

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      ejafl48610544
      Participant
      November 27, 2019

      Hi all,

      I got some help on the NewTek forums on this. 

      What worked for me was installing Adobe Premiere. The necessary  NewTek_NDI-Transmit.prm file wasn't getting loaded when I only had Char Animator installed. The helpful solutions architect over there let me know that the plugin is supposed to be installed into C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and (this is the important part) that Character Animator uses the same plugin as After Effects and Premiere. 

      All I had in the folder was a dummy text file.

      So I installed Premiere (thankfully I have one of those "all software" subscriptions to CC), rebooted, uninstalled newtek, rebooted, reinstalled newtek and TADA - the plugin was in the right folder and NDI was showing up as an option in Live Output on Character Animator. 

       

      So if you're having this trouble - try installing Premiere or After Effects and then the NDI Tools and see if the plugin shows up.  

      https://forums.newtek.com/showthread.php/161180-NDI-4-Tools-Adobe-CC-Plugins-Character-Animator-not-showing-NDI-as-an-option?p=1581956#post1581956

       

      Happy thanksgiving.

        starg10167391
        starg10167391
        Participant
        July 4, 2017

        Hi, I have the same issue as well. It seems to be happening with the windows version. The setup file does not include the Adobe cc  plugin for some reason. Installs the rest of the other components though. Any other windows users with this issue? Anyone able to fix this or know why this is happening? Thanks

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          lewism67669121Author
          Participant
          June 4, 2017

          Issue seemed to resolve itself. I was prompted to download a ndi redist when opening either OBS or Character Animator (opened both at the same time and have the obs plugin for NDI). Either way the redistributable install seems to have sorted out the issue for me. One thing I was wondering however... When I resize the NDI output smaller in OBS the image quality gets significantly worse, to the point that using A chroma with screen capture is still more ideal. Is there any way to stop this without resizing the image in the scene?

          starg10167391
          starg10167391
          Participant
          July 4, 2017

          Could you tell me exactly what file you used to fix this issue? Thanks

          antonye44650623
          antonye44650623
          Participating Frequently
          July 11, 2017

          Hi I had the same problem, managed to find a fix, after you have installed the NDI tools, go to C:\Program Files\NewTek\NewTek NDI Tools and copy the file called  NewTek_NDI_Transmit.prm then paste into C:\Program Files\Adobe\Common CA should then show the option for NDI

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