Skip to main content
erwinfarfan
erwinfarfan
New Participant
April 9, 2019
Question

Program Freezes every time I make a scene from a Puppet

  • April 9, 2019
  • 1 reply
  • 1413 views

I created a character on Adobe illustrator and put it in the Program, then I make the rig but when I go to the scene an create one, it just freezes. I have tried with the samples and it does the same. After restarting the software several times, some times it kind of works but then again if I make a change on the Rig. it Freezes again.

I'm using a Macbook Pro 2018 13 inch, 4 thunderbolt3 ports with macOS Mojave 8gb RAM And Adobe Character animator CC 2019.

    This topic has been closed for replies.

    1 reply

    DanTull
    Adobe Employee
    DanTull
    Adobe Employee
    April 10, 2019

    Since you mention Mojave, my best guess would be that the permissions for the webcam and microphone are not set to allow Character Animator to access them: Control access to your microphone on Mac - Apple Support  Did it prompt you for camera/microphone access?

    If that doesn't turn out to be the cause, taking a sample* of Character Animator might help pinpoint what it is busy doing.

    DT

    * some pretty good instructions on how https://support.omnigroup.com/sample-osx/

    DanTull
    Adobe Employee
    DanTull
    Adobe Employee
    April 10, 2019

    One other question: which exact version of Mojave do you have?

    We did some some freezes in the Scene panel in earlier builds of Mojave, but it was mostly in very early builds (haven't seen it since one of the early betas of 10.14.1).

    DT

      DanTull
      Adobe Employee
      DanTull
      Adobe Employee
      April 10, 2019

      Worth noting that the hang bug would not have manifested with 2.0 since that version had dark mode disabled (and with it, use of the new OS interface libraries), but 2.1 is exposed to some issues in those libraries in early Mojave releases.

      DT

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices