"Please install Media Encoder" - It is!

Forum|Forum|8 years ago
October 26, 2017
1 reply
30297 views

Hi all,

Can't find a specific answer elsewhere for this so posting a new topic.

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder". The latest version IS installed. I've tried uninstalling it and re-installing it but with no success.

Any thoughts? I need to get this animation out by the end of tomorrow.

Thanks in advance.

Steve

This topic has been closed for replies.

Correct answer kulpreet singh

Hi Steve,

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder".

Sorry about the trouble, there seems to be a version mismatch.

Please confirm the exact version of Media Encoder & Character Animator (check from the help menu).

Thanks,

Kulpreet Singh

kulpreet singhCorrect answer

Inspiring

Hi Steve,

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder".

Sorry about the trouble, there seems to be a version mismatch.

Please confirm the exact version of Media Encoder & Character Animator (check from the help menu).

Thanks,

Kulpreet Singh

stevexohAuthor

Participating Frequently

Ah yes. Thanks Kulpreet. The old Ch Beta didn’t work with the new Encoder version. Resolved now.

kulpreet singh

Inspiring

Thanks for confirming.

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