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Martinnel
Martinnel
Inspiring
February 28, 2018
Answered

"WARNING: Is project…already open?"

  • February 28, 2018
  • 1 reply
  • 2800 views

I've just experienced my first series of crashes in Character Animator. I'm really impressed I haven't had any sooner.

Upon restarting after the first (and subsequent) crash(es), I got this message.

I can't find any way of closing this project and it keeps crashing shortly after open. I've done a full computer restart and I've even managed to open the project long enough to then formally quit it— would think that would close the project—and I still keep crashing on subsequent opens.

Any ideas anyone?

Martin

    This topic has been closed for replies.
    Correct answer alank99101739

    I would back up the project directory first, but the ”Ch Data” temp.noindex directories can be deleted - they will be rebuilt. If something in them is causing the problem that might help.

    Otherwise “restore from backup” or “find a friendly Adobe staff member on the forums” - they sometimes will look into a corrupted database to work out what went wrong (and manually fix it for you). Nice people! ;-)

    I frequently have it hang needing me to restart, but if it crashes shortly afterwards that is a problem.

    1 reply

    alank99101739
    alank99101739Correct answer
    Brainiac
    February 28, 2018

    I would back up the project directory first, but the ”Ch Data” temp.noindex directories can be deleted - they will be rebuilt. If something in them is causing the problem that might help.

    Otherwise “restore from backup” or “find a friendly Adobe staff member on the forums” - they sometimes will look into a corrupted database to work out what went wrong (and manually fix it for you). Nice people! ;-)

    I frequently have it hang needing me to restart, but if it crashes shortly afterwards that is a problem.

    Martinnel
    MartinnelAuthor
    Inspiring
    March 2, 2018

    Thanks Alan. I've been buried under a non-Ch related project. I will try this.

    Martin

    DanTull
    Adobe Employee
    DanTull
    Adobe Employee
    March 2, 2018

    If it is still crashing (whether or not you've tried deleting the temp.noindex directory or not yet), I might be curious to give the project a look and try to corner the bug if you're willing to share a zipped up copy of the project.

    Thanks! -- DT

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