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elpinko
elpinko
New Participant
January 4, 2022
Question

Webcam has started disconnecting intermittently

  • January 4, 2022
  • 3 replies
  • 2260 views

Hi all, having a weird new issue in Character Animator that I haven't had before. My webcam will intermitently disconnect from CA, at which point my puppet freezes and the preview window displays the message "Waiting for camera" -- If I then click the camera and microphone toggle it will sometimes come back immidiately, sometimes I have to toggle away and back to it. At the time the camera disconnects the LED on the camera goes out.

 

I am running the latest version of Character Animator (V22.2.1)

Webcam is an elgato Facecam

I have NDI Tech suite installed as I used to be able to send the puppet to OBS 

 

I have noticed the cam will stay semi-stable if I just leave Character Animator open and do nothing, but as soon as I begin clicking around or jumping to other apps it dies almost immidiatly. Pulling my hair out here, have run numerous software updates, updated the firmware on the cam. Tested the cam and in all other places it is stable (google chat, discord, OBS) - have also tried the cam in other USB ports still getting the same issue.

 

Anything I might be overlooking?

This topic has been closed for replies.

3 replies

M
Michael22255687udit
Participating Frequently
May 13, 2022

I wrote this below but I'll put it as a repy here.  I did some research and found the following that may make a difference in the camera being able to pass video without stuttering (disconnecting, etc.). If you open your Task Manager (Ctrl + Alt + Del and click Task Manager) you will see Adobe Character Animator has a "Very High" Power Usage. If your Window's settings are set up as "Balanced", Windows 10 will "choke" the thru put. So open "Power & Sleep Settings" (use the search field in the lower left of your desk top to find this). Click "Additional Power Settings" and change from "Balanced" to "High Performance". You may see a difference from this.

    M
    Michael22255687udit
    Participating Frequently
    January 9, 2022

    See my notes below. Let me know if you think I missed anything. Still looking.

    M
    Michael22255687udit
    Participating Frequently
    January 7, 2022

    I have over 15 hrs with Adobe tech support and have gone through 5 different cameras (at tech supports behest) including Logitech C920S, Logitech C270, Adesso CyberTrack H3, Adesso CyberTrack H2 (trying 640X480 SD for lower through put), a generic n6 and presently have a Logitech C525 (not tried yet) - all this with 32 gb RAM and now I am switching from a 4 core i5 chip set to an i9 12 core. I'll let you know if there is any joy in that. But so far no result.  This is all on the most updated version of Windows 10.  One of the latest advices from tech support was to use a lap top with built in camera (I'm using a desk top and not going to buy a lap top because of this). NOTE these cameras all work in Zoom, OBS and Windows 10 basic camers app with no problem and no lag. We've gone through or attemped to use the latest webcam drivers. I'm putting this out there to see if anyone has any input for a solution as I have a major project that heavily relies on CA (at least it will if I get this working).  If anyone has any suggestions they would be greatly appreciated.

    alank99101739
    alank99101739
    Brainiac
    January 7, 2022

    I have a Logitech Brio - it just plugged in and worked. I remember some threads talking about making sure the camera resolution was set correctly (wrong size causing problems), but I have not found any settings to change on my camera so cannot try it.  There have been a number of threads on cameras in the forums in the past, some with a happy ending - maybe search the forums for your camera models? I do recall some useful threads (but I did not bookmark them sorry)

     

    I assume CH has permission to access the camera? (Its under Camera privacy settings.). I very much doubt the CPU chip set will make a difference. CH is a bit fussy about cameras it works with.

     

    M
    Michael22255687udit
    Participating Frequently
    May 10, 2022

    Okay. So this is what resolved the problem. NOT the camera. The solution DID end up being the faster CPU chipset. When I went to an i9 12 core with 32 GB ram (not cheap $2,000). Boom problem solved. I hooked up the Logitech C525 and had no problem. I then tested the cheep generic n6 webcam that I initially used and again, no problem. So speed is definitely an issue and an i5 4 core did not do it.  So if the video is stuttering then your computer has something that is slowing the video through put.  Yes all worked fine with OBS, Windows 10 camera and Zoom but NOT for CH. Unfortunately, in my case... faster (and more expensive) computer.


    I'm going to add one more thing to this in case someone else is looking. I did some more research and found the following that may make a difference in the camera being able to pass video without stuttering. If you open your Task Manager  (Ctrl + Alt + Del and click Task Manager) you will see Adobe Character Animator has a "Very High" Power Usage. If your Window's settings are set up as "Balanced", Windows 10 will "choke" the thru put. So open "Power & Sleep Settings" (use the search field in the lower left of your desk top to find this). Click "Additional Power Settings" and change from "Balanced" to "High Performance".  You may see a difference from this.

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