Inspiring

Answered

How to reply to a reply

Forum|Forum|6 years ago
November 13, 2019
9 replies
4662 views

I post a question. That question received a reply. I want to reply to the reply. I click the word Reply. That word reply turns gray. I type and nothing happens. I move the cursor all over the screen searching for seomthing to click on to allow typed letters to appear. Nothing happens. What is the trick to reply to a reply on adobe community page?

This topic has been closed for replies.

Correct answer Sil.C

UPDATE: The fix has been released for this issue. Which means it should be resolved by early next week. Apologies for the inconvenience!

Sil.C

Correct answer

Community Manager

UPDATE: The fix has been released for this issue. Which means it should be resolved by early next week. Apologies for the inconvenience!

rechmbrs

Inspiring

I'm unable to Reply in "https://community.adobe.com/t5/coldfusion/how-to-contact-forum-system-admin-i-am-unable-to-reply-to-posts/m-p/6508643?page=1#M165237". Using Chrome on Win10.

I click on Reply and the button disappears from that post and is gray in other posts. Have rebooted etc. but no fix.

RONC

John T Smith

Community Expert

try this https://community.adobe.com/t5/community-help/how-to-reply-to-a-reply/td-p/10737317?page=1

T

TiagoRocha

Inspiring

Today I posted in the Photoshop area of the community and I'm trying to reply to someone, but when I hit Reply, all the blue reply buttons along the thred become white and nothing happens. I can't reply to anyone's comment...

I could early in the day, but not anymore

Any idea why?

John T Smith

Community Expert

See if this previous discussion helps https://community.adobe.com/t5/community-help/how-to-reply-to-a-reply/td-p/10737317?page=1

Sil.C

Community Manager

There were a few threads with the same question on this board. I've merged them all together into the oldest one I could find (this one).
I'm not able to reproduce this issue but I've reported it internally. Do let me know if using a different browser or incognito mode fixes it. Thanks!

W

wbiggs

Participant

Here is a thread where it occurs for me: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10907759

In both Chrome and Firefox, clicking "reply" (to the whole post, or just to a single reply) gives me the same error:

Chrome:

Uncaught TypeError: Cannot read property 'classList' of undefined
at handleReply (10907759?page=5:4625)
at HTMLButtonElement.onclick (10907759?page=5:1888)

Firefox:
TypeError: editor[1] is undefined

10907759:4625:13

handleReply [url removed so parser doesn't make it a link]:4625

onclick [url removed so parser doesn't make it a link]:2

ls_rbls

Community Expert

Hello,

Just wanted to check if anyone have noticed that lately some threads are not allowing to reply.

I've noticed this behavior several days after the lag was observed in the community forums.

Below is a slide of how it looks, and this happens in both my android mobile device (even when I switch the page view to desktop mode), also in my desktop computers amd laptops running Windows 10, and Ubuntu/Debian based linux distributions regardless of web browser.

The problem has manifested on my end using Internet Explorer 11, MS Edge, the new Chrome based MS Edge, Mozilla Firefox, and other chrome based web browsers that I've tested with.

The slide above shows what it looks like after you click on the blue reply button.

Then, the whole thread gets stalled, and it doesn't matter how long you wait or refresh the page, the reply box never comes up.

Below is how the thread looks like in its stalled state:

Every other thread reply buttons get greyed and inactive.

Just Shoot Me

Legend

The only time I have seen the Reply buttons Grayed Out is IF I have already clicked one of the Reply buttons. Once you open a Reply text entry box the other reply buttons become inactive.

So my answer to your question is No IU have not seen what you are describing.

failing_autodidact

Participating Frequently

I'm having the same issue in Chrome, IE, and Firefox. This is silly that we need help to get help.

Nancy OShea

Community Expert

For best results, accept cookies and disable any script blocking add-ons or preference settings in your broswers.

Nancy O'Shea— Product User & Community Expert

Tyrannax

Known Participant

Having the same issue. I've even tired 3 browsers. Did anyone find a fix for this?

KShinabery212

Community Expert

What browser are you using? I have noticed in the past that some browsers do not always work.

Currently I am writing you via Microsoft Edge. Firefox also usually works for me too.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

Peru Bob

Community Expert

Are you signed in?

Try a differnet browser.

P

pixelforAuthor

Inspiring

Had to turn off blocking pop-ups, cookies, etc. Now I need to clear all of that Adobe spy stuff from my computer when I'm done. Will use this community forum as little as possible. Adobe can't track and give stuff to third parties if you use the phone.

Nancy OShea

Community Expert

In case you haven't noticed, you can opt out of tracking from the forum's footer. Click on Privacy, Cookies and AdChoices. It's also not a bad idea to use browser add-ons to block ads and tracking scripts.

Nancy O'Shea— Product User & Community Expert

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