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Accès aux fonctionnalités de gestion des applications impossible

New Here ,
Oct 14, 2024 Oct 14, 2024

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Bonjour, 

J'ai souscrit à la suite creatic cloud il ya quelques jours pour ma fille qui est étudiante. Je n'arrive pas a accéder à l'ensemble des applications proposées. 

Le message ' vous n'avez pas accès aux fonctionnalités de gestion des applications apparait. Pour gérer les applications, une autorisation de votre administrateur informatique est peut être requise'

J'ai pu constater que cette requette a déjà été formulée à plusieurs  reprises par d'autres personnes. J'ai tenté d'appliquer les recommandations sans succès. 

Il s'agit d'un Imac fonctionnant sut Macos Sequoia 15.01

 

Merci pour votre aide

Bug Unresolved
TOPICS
App installs and updates

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10 Comments
Community Expert ,
Oct 14, 2024 Oct 14, 2024

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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Is it a Student account administered by her school?

If so, see here:

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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New Here ,
Oct 14, 2024 Oct 14, 2024

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It's a student account I've taken for my daughter at home

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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what's it show as admin?

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New Here ,
Oct 14, 2024 Oct 14, 2024

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I can't find anything about the admin ...

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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did you check the link i posted?

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New Here ,
Oct 14, 2024 Oct 14, 2024

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Yes I did ... I've been on my adobe account but I can't find the way to find the administrator ...

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Oct 14, 2024 Oct 14, 2024

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Ok, I will try this way, thank you 

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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keep us updated 

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