Alert icon

[Hayley Rabbit]

My CC icon on mac(that appears in top menu bar) shows the trianglular ! alert icon but when I open CC there are no alerts/isues that I can find. Version 6.1.0.587 OS ventura 13.6.3

[Kalvyn Rasquinha]

Hi @Hayley Rabbit , can you create and upload a log file and share the uploaded file name here? Instructions on creating the log file are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

[Hayley Rabbit]

AdobeLogs_20240305_011240_587-mac-GS.zxp

[kglad]

@Hayley Rabbit 

nothing is attached.

[kglad]

also, you can see if a reset resolves the issue:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Kalvyn Rasquinha]

Thanks, @Hayley Rabbit . I've logged a ticket for the engineering team to look at the logs.

[Hayley Rabbit]

this seemed to work

[Hayley Rabbit]

uploaded

[kglad]

good to hear.