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Explorer ,
Mar 04, 2024 Mar 04, 2024

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My CC icon on mac(that appears in top menu bar) shows the trianglular ! alert icon but when I open CC there are no alerts/isues that I can find. Version 6.1.0.587 OS ventura 13.6.3

Bug Unresolved
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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi @Hayley Rabbit , can you create and upload a log file and share the uploaded file name here? Instructions on creating the log file are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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AdobeLogs_20240305_011240_587-mac-GS.zxp

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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@Hayley Rabbit 

 

nothing is attached.

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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also, you can see if a reset resolves the issue:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Thanks, @Hayley Rabbit . I've logged a ticket for the engineering team to look at the logs.

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Explorer ,
Mar 05, 2024 Mar 05, 2024

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this seemed to work

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Explorer ,
Mar 05, 2024 Mar 05, 2024

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uploaded

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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good to hear.

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