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Creative Cloud quits Windows 11 - AMD / NVidia

New Here ,
May 02, 2023 May 02, 2023

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After many months using Adobe Creative Cloud on 2 separate Windows 11 desktop machines (AMD 5000 series CPU with NVidia 3000 series GPU) -- sometime around late February, I noticed that the Creative Cloud application would crash instantly on startup. Seeing that it was happening coincidentally on 2 different machines, I found it suspicious.

 

I contacted Adobe support after failing to find any solution in community posts, and they proceeded to make me do all the basic -- uninstall everything, reinstall, run the cleanup, delete files from all different folders. It was an insane, time-consuming disruptive process. Even in safe mode it didn't work. Despite managing the get the attention of escalation teams, there was no solution -- even weeks later. Evaluation of the crash logs (buried in the bowels of my system and requiring verbose logging tools to be installed) appeared to show something in conflict with Vulcan drivers. Of course my video drivers are always pretty much the latest NVidia is pushing out (and Windows updates are always current).

 

Interestingly enough, the applications previously installed (or even those installed by direct app installers) worked -- AND I was getting notifications. It was really just the Creative Cloud UI that wasn't working.

 

FINALLY, someone, somewhere in the dark recesses of Adobe support came up with the following suggestion which worked like magic. I share this as hope to save others the hell I went through.

 

I hope this helps others.

  • Quit CCD related processes from task manager
  • At location C:\Program Files\Common Files\Adobe\Adobe Desktop Common\CEF  delete following 3 files:
    • vulkan-1.dll
    • vk_swiftshader.dll
    • vk_swiftshader_icd.json
  • Relaunch CCD and check

 

Bug Unresolved
TOPICS
App installs and updates , Others

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1 Comment
New Here ,
Jun 14, 2023 Jun 14, 2023

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After weeks of trying everything to no avail, this worked! Thank you

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