'Remove older versions' doesn't work

Forum|Forum|2 months ago
November 3, 2025
4 replies
357 views

The 'Remove older versions' function doesn't work. In fact, I don't know if I've ever seen it work.

What I'd expect is that the 2025 version is uninstalled when the 2026 version is installed.

However, this is not the case. I have auto-update enabled but now have 2025 and 2026 versions installed.

The same behaviour happend with 2024/2025 versions.

2022 Macbook Pro 16" Apple M2 Pro

MacOS Tahoe 26.0.1

Creative Cloud Desktop 6.8.0.821

App installs and updates

Kalvyn Rasquinha

Community Manager

Hi @Robert32194799hqfj , @David23964006wlqs . It might be too late since it's been a couple days since you saw the issue but could you collect and upload a log file so we can look into this? Instructions here: https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html. Please share the full name of the uploaded log file in this thread.

R

Robert32194799hqfjAuthor

Known Participant

Hi Kalvyn,

No worries. Just so you know, looks like the only program to not remove itself is InDesign. I thought it was Illustrator as well but it seems to have removed itself.

AdobeLogs_20251110_091305_725-mac-GS.zxp

Kalvyn Rasquinha

Community Manager

Thanks - going to pass on the logs to the team to see if we can figure out why the older InDesign version didn't get removed.

D

David23964006wlqs

New Participant

Same for me. Now I can't associate files with the new version. Also can't uninstall previous version myself - must have a network admin do it for me. Ugh.