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New Participant
June 9, 2024
Answered

Adobe CC not recognizing installed apps

  • June 9, 2024
  • 1 reply
  • 789 views

I have Photoshop and an old Photoshop Beta installed on my computer. Likely through some error of myself at some point (I've read that incorrectly uninstalling apps can cause this), the Adobe CC app doesn't recognize that I have either of these apps installed. This also means that the Adobe uninstaller doesn't recognize them and won't uninstall them.

So that I don't create more issues for myself, I'd like to fix this issue by uninstalling and reinstalling Photoshop correctly. Any insights out there?

This topic has been closed for replies.
Correct answer kglad

now, use the cc app to install over the current installations.

1 reply

kglad
Adobe Expert
June 9, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


New Participant
June 18, 2024

Thanks for the possible solution! No dice on fixing the issue, unfortunately.

kglad
kgladCorrect answer
Adobe Expert
June 18, 2024

now, use the cc app to install over the current installations.