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Participating Frequently
April 19, 2024
Question

Adobe software is rendering my mouse unusable outside of them

  • April 19, 2024
  • 7 replies
  • 2158 views

It has been a few days that when I'm using any Adobe software, there's a time that suddenly my mouse cannot click anywhere else other then the software itself. I can still move it, and change windows and act on them via keyboard (Alt+Tab), but it won't click anywhere! It first happened to After Effects, then Illustrator and now InDesign too. If I close and reopen it solves the issue — until it happens again. It's becoming disturbing!

 

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I'm on Windows 10, up-to-date, and all Adobe software up-to-date with the latest release as well.

7 replies

Participating Frequently
April 14, 2025

[UPDATE]

 

It seems that now, almost a year later, InDesign is finally working fine... Adobe has asked me to unistall and update, and reinstall it several times, it has been a blast! One time I gave up, I was very tired and just saved all recommendations on the to-do pile. Now, several updates later, seems to be working fine, I don't want to jynk it. But thought of coming here to say it, just in case anyone else is still having trouble...

New Participant
November 27, 2024

Happening to me too on MacOS. Exactly as described. Driving me insane! 🙂 Tried a complete OS install and still happening.

Participating Frequently
November 27, 2024

Hey @davidw91147357 , that's awful! Sorry to hear, but happy to not be the only one! Haha sorry about that... I've talked to Adobe, we'd been in contact almost daily for weeks, with remote support, videos, and such. We've uninstalled and reinstalled all of Adobe multiple times, I've updated and down-dated (?) Windows also, tried on different user account, different mice, we also tried pre-release versions, old versions, everything... I confess support has sent me a couple more things to try but I haven't got the time yet — it was consuming a lot of time dealing with all of that. 

 

I suggest you get in touch with the Adobe Support, so at least they know it's not an isolated bug. 

 

I'll try the latest hints they gave me and bring any updates here. It also has drove me insane. I'm using Illustrator as InDesign for months now, and it's not pretty... Or worse, Word! 😶

Participating Frequently
June 2, 2024

UPDATE: I've reset my preferences, unistalled InDesign, cleaned some folders and files, reinstalled it and, for some days, it seemed to be working fine (although I wasn't using it for a long time, I even marked this thread as solved), but today it just happened again. It makes me very sad and upset, especially after seing Adobe's folder structure on AppData and such, it has become clear to be how little Adobe must be in control of its code and updates...

 

INVESTIGATION:

1. I feel stuff start going wrong when I have InDesign open a dialog box/window, such as Paragraph Styles or such. I've opened it, and switched application, to MS Word, and my mouse suddenly wasn't working, when I came back to InDesign and CLICKED OK/cancel to close the dialog box, and went back to Word, mouse (and keyboard, and scrolling) started working again. When I tried replicating it, but now instead of clicking to close the dialog, I've used Enter key, it didn't work. After that it never worked again...

2. When the problem is already in place, and I open Character Color inside Paragraph Style dialog box, the small scrollable sub-window where the list of colors is scrolls automatically by means of just moving my mouse pointer, without clicking, holding the button, scrolling the wheel, hovering or anything, it is just active by itself.

3. When the problem is already going, and I close InDesign, sometimes it goes back to normal, but sometimes I have to restart my computer to get it working again.

4. All that said, it got me thinking that it MIGHT have something to do with InDesign automatically activating some kind of key binding, modifier key or anything like that.

5. I might sound crazy for some, but I have a lot of scripts in my computer to which I control a bunch of modifiers, such as Alt+sth else to open a program. Computers process it into steps like: alt (down: click) + sth else + alt (up: release) and sometimes, especially when RAM is low, it might get caught in between the steps, leaving the alt modifier in its "down" state, which breaks stuff elsewhere as well, as it process each new key as Alt+New key. But on this scenario I can just reset or escape my script, and it will readily roll back. Of course I've tried the whole InDesign problem without ANY script rolling in the background, so it mustn't be their fault either.

 

DISCLAIMER: I haven't updated my mouse software in a while, it doesn't even HAS any update to be made, the only thing that updates often is Windows and Adobe. I've used this mouse for the past 5+ years, without ANY problem.

I've downloaded the Adobe Log Collector Tool, let's see what it can see, but I'm not confident... 

kglad
Community Expert
June 2, 2024

did you look for an updated mouse driver?

Participating Frequently
June 2, 2024

Yes, it's updated to the most recent version.

Community Expert
April 20, 2024
quote

It has been a few days that when I'm using any Adobe software, there's a time that suddenly my mouse cannot click anywhere else other then the software itself. I can still move it, and change windows and act on them via keyboard (Alt+Tab), but it won't click anywhere! It first happened to After Effects, then Illustrator and now InDesign too. If I close and reopen it solves the issue — until it happens again. It's becoming disturbing!

 

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I'm on Windows 10, up-to-date, and all Adobe software up-to-date with the latest release as well.


By @filipeoconde

 

This sounds like a mouse software issue. What mouse are you using? If you can share those details and there have been other similar reported scenarios we may be able to point you in a direction to find a resolution.

Participating Frequently
April 23, 2024

Yeah, it looks but it might not be. One of the only auto-updates I allow on my computer is Adobe. I haven't changed my mouse or updated its software/driver for quite a while. Nonetheless, for the record, it's a Logitech M585...

Peru Bob
Community Expert
April 19, 2024

Try updating, rolling back, or reinstalling the mouse driver.

kglad
Community Expert
April 19, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
April 19, 2024

that's something else that's interacting with adobe's apps and causing the problem.  if it were just adobe's apps, you could reset all app preferences and reinstall all apps and the problem would resolve.

Participating Frequently
April 23, 2024

It might still be resolved by doing all that, I haven't tried yet because it's a bit time consuming...

That's also what Adobe support recommended as well.

 

I was avoiding this because I'd get very upset if I lost my preferences, and Adobe system folders and hierarchies are a complete nightmare for me — safe-backuping-wise.

 

Anyway, I will try resetting them soon, and then I'll post the updates here!

kglad
Community Expert
April 23, 2024

sounds good.