Can't install creative cloud ERROR 21

Question

The error says that I have to upgrade my windows 10 but it's a clean new installation.

I've tried to restart and already checked for updates for both OS and graphics driver and none worked.

help!

PC SPECS:

Device name DESKTOP-8MJE7A9
Processor Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz 2.90 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID C079D071-2917-4E68-A23F-3E25F60B9537
Product ID 00330-80000-00000-AA169
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Windows ver:

Edition Windows 10 Pro
Version 22H2
Installed on ‎1/‎12/‎2025
OS build 19045.5371
Experience Windows Feature Experience Pack 1000.19060.1000.0

jane-e · Accepted Answer

@LETICIA30742526wvzn  If you are using Opera, then try a different browser. Opera has been giving users a .dmg file, which is for macOS and will not run on Windows. Jane

kglad · Answer

others can also directly select the correct installation file.  this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded