Inspiring

Answered

Creative Cloud Desktop - App tab keeps loading

Forum|Forum|1 year ago
July 27, 2024
7 replies
8723 views

Hello,

Something I experience since yesterday. In my "creative cloud desktop" app, I am unable to see my installed apps anymore. I get this spinning icon with then the message that "loading takes longer then usual".
Even in the creative cloud preferences, the section "app" is greyed out. This is where can you enable or disable the "update options " for your apps.

What is even more strange is the fact that when I login into a webbrowser, Firefox or Safari, I get the same thing when I navigate to the apps section while in the webbrowser. So my guess is, it is not on my computer side? I even tested this out, after creating a new user account, and still the same thing happens. Even when I go with my iPad to the Adobe website and I login, I have the same thing.

I removed and reinstalled the creative cloud desktop app, after i tried a repair with the specific Adobe app to remove or repair Creative Cloud app. I rebooted my workstation numerous times

I am using the latest macOS Sonoma version, on a Apple M1 desktop machine.

I already had a chat with customer service, and they will have look at it, but perhaps somebody has a solution?

Others

This topic has been closed for replies.

Correct answer John Beeckaert

I contacted Adobe on chatsupport with my casenumber. They didn't call me yet, and probably won't today. The case has been escalated to the senior team. Adobe is aware of the problem, so they said, and are working on a fix. So as far I can tell, there IS actually a bug currently. They will keep me informed asap. Not more I can tell now really.

Problem solved! I quote an Adobe employee:

"Hi everyone. Sorry for the inconvenience. There a minor content update that was done that inadvertently caused a bigger issue. The change has been reverted so the Apps tab should be functional again. If you're still seeing the issue, try "Help > Check for updates" in the Creative Cloud app and see if that resolves the issue."

C

chrismimesis

New Participant

zelfde probleem...!

kglad

Braniac

hopefully, in the next 8 hours...

V

Vladimir31766861d38d

Known Participant

Exactly the same problem. At first photoshop beta showed that I needed to get an update, but then everything stopped working. I mean downloading updates.
I have one profile. Everything worked fine, but since yesterday it stopped and it also says long loading of applications. And if this happens to different users, then it means that the problem is not with desktop computers, but with ADOBE

John BeeckaertAuthor

Inspiring

I just had an extensive chat with support. They even took over my screen so I could show exactly what happens.
I have 2 user profiles: personal account (because i had a subscription for indiviual until january 2024) and a profile for my business account, which started on january 2024. the personal account i never use anymore, as there is no subscription on that account active, only on my business acount.

When i sign in on the website … i am able to see my apps in the "apps tab" on the webbrowser, when I click on my personal account, but I cannot see my apps in the "apps tab" when i click on my business acount. I get the same spinning icon issue like I have on my creative cloud desktop app. The support confirmed it has to be glitch on Adobe's side. Fact that it happens on the webbrowser itself also, proves it's not due to my creative cloud desktop app (on macos). I did reinstall the creative cloud app, after removing it with the tool provided, but issues remains.

They will contact the backend to see where the problem lays. Fact that some users report the same thing, makes me confident it has to be an issue on Adobe's side. They will give me a call tomorrow, but due to time difference (i'm located in belgium, europe) it will be from my point of view later in the evening.

Certainly they said it's a problem with a deeper conflict on the backend side. Fact that other users report this issue on basically the exact same time as I experience makes me believe it has to be a server kinda glitch.

I keep you posted.

A

Antwan38034475oexq

Participating Frequently

Thanks for the update

A

Antwan38034475oexq

Participating Frequently

Same problem here. Exact the same as you described.

А

Александр30862115gxm5

Known Participant

So, the problem itself. I can't access the applications through Creative Cloud, so I know that Photoshop Beta(
I reinstalled Creative Cloud, restored the Microsoft Visual C++ libraries, nothing helped

kglad

Braniac

@Александр30862115gxm5

see your duplicate post

John BeeckaertAuthor

Inspiring

No, I just went to Adobe.com … signed in. I didn't use a link from the CC desktop app.
The link i get on in my webbrowser = adobe.com/home and for the apps section = adobe.com/apps

kglad

Braniac

ok, got it. thank you for that information.

now, using your mobile phone, disable internet data and reconnect using one of your mobile browsers. do you still see the same problem?

John BeeckaertAuthor

Inspiring

do you have 2 different subscriptions, one individual and one teams/enterprise both using the same adobe id?

I used to have a "personal subscription" for a few years. But then, at the start of this year, i switched to a subscription for business. So I have 1 subscription for business, starting from january 2024. I think the issue I am having is,on Adobe's side. Ill chat with them tomorrow. Thanks for your assistance.

kglad

Braniac

https://account.adobe.com is the account page.

are you going there by clicking a link in your cc desktop app?

John BeeckaertAuthor

Inspiring

My Adobe account … there you get like the same kind off interface you have on your Creative Cloud app … and even there the "app section" … gets the loading spinning icon. Even on my iPad I get this, I did this to test things out. Even with another user account I created I get the same thing on website and creative cloud desktop app.

kglad

Braniac

where are you visiting with your browser?

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