Endless loop of 'You’ve reached your device activation limit'

Forum|Forum|2 years ago
June 7, 2023
1 reply
4337 views

While trying to launch any Adobe desktop apps, I continually receive the 'You’ve reached your device activation limit.' I have gone into my Creative Cloud account and clicked 'End all sessions' multiple times but when I go back and try and login in again, I get the same error.

If I understand correctly, the limit is two computers. Does the limit also include mobile devices? I have my account activated on my old laptop -- still in use, my mobile phone, and I'm trying to activate on my new laptop. Does this setup exceed the activation limitation? And even so, I'm disconnecting all sessions so why am I unable to connect from new laptop?

Thank you.

App installs and updates

Correct answer kglad

mobiles do not count.

after going to your account and ending all sessions, sign out and then back in to your cc desktop app (using the same adobe id/password used to go to your account. do you see the activation limit panel?

kglad

Correct answer

Community Expert

mobiles do not count.

after going to your account and ending all sessions, sign out and then back in to your cc desktop app (using the same adobe id/password used to go to your account. do you see the activation limit panel?