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M
Marla30350533hxlh
Participating Frequently
June 7, 2023
Answered

Endless loop of 'You’ve reached your device activation limit'

  • June 7, 2023
  • 1 reply
  • 4337 views

While trying to launch any Adobe desktop apps, I continually receive the 'You’ve reached your device activation limit.' I have gone into my Creative Cloud account and clicked 'End all sessions' multiple times but when I go back and try and login in again, I get the same error. 

 

If I understand correctly, the limit is two computers. Does the limit also include mobile devices? I have my account activated on my old laptop -- still in use, my mobile phone, and I'm trying to activate on my new laptop. Does this setup exceed the activation limitation? And even so, I'm disconnecting all sessions so why am I unable to connect from new laptop?

 

Thank you.

    Correct answer kglad

    mobiles do not count.

     

    after going to your account and ending all sessions, sign out and then back in to your cc desktop app (using the same adobe id/password used to go to your account.  do you see the activation limit panel?

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 7, 2023

    mobiles do not count.

     

    after going to your account and ending all sessions, sign out and then back in to your cc desktop app (using the same adobe id/password used to go to your account.  do you see the activation limit panel?

    M
    Marla30350533hxlhAuthor
    Participating Frequently
    June 7, 2023

    Hi kglad.

    1. I just clicked End all sessions. 

    2. Opened Lightroonm CC which is asking for a sign in (this is on my new laptop)

    3. Clicked Sign in

    4. The You've reached your device activation limit error popped up *again*

     

    M
    Marla30350533hxlhAuthor
    Participating Frequently
    June 8, 2023

    Just remembered something. I also have Lightroom installed on my husband's laptop which is a third; however, since I've signed out of all sessions multiple times, that should not matter. Maybe I'll have to unistall from his computer. That's all I can think of that might be the cause. 


    I never found the activation limit panel on CC from the homepage. I reviewed everything I could see to click on and didn't see it anywhere.

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