Skip to main content
D
DarrynRogers
Inspiring
February 1, 2025
Answered

Libraries Sync Error. A problem occurred. Your library has been refreshed.

  • February 1, 2025
  • 1 reply
  • 2169 views

I was having a persistent error in Creative Cloud Desktop "Libraries Sync Error. A problem occurred. Your library has been refreshed." I think the error was due to a corrupted file in my library. After trying a whole bunch of stuff I finally found a fix that worked.

 

Note: This resets your libraries to their default empty state so you'll need to rebuild your libraries.

1. Quit the Adobe Creative Cloud application
2. Go into Task Manager/Activity Monitor and quit any processes that belong to Creative Cloud (not sure if this is entirely necessary but it doesn't hurt.)
3. Go to the location of the library files:

Win - C:\Users\<username>\AppData\Roaming\Adobe\Creative Cloud Libraries

Mac - /Users/<username>/Library/Application Support/Adobe/Creative Cloud Libraries

4. Drag all of the files out of this folder to somewhere else on your drive

5. Restart computer and Creative Cloud Desktop

 

    Correct answer Tarun Saini

    Hi 

    @DaveyCrokit

     

    We're sorry for the delay. Please try the steps mentioned in this community link and let us know if that helps- https://adobe.ly/418GNRk 

     

    Regards,

    Tarun

    1 reply

    D
    DaveyCrokit
    Known Participant
    February 25, 2025

    I'm experiencing this problem and am happy to see that there are at least 2 of us!
    When you say, "need to rebuild your libraries," does this mean we lose the libraries, or can you just drag the moved folder back to the Application Support folder?

     

    D
    DarrynRogersAuthor
    Inspiring
    February 25, 2025

    I didn't have much content in my libraries, just a few colour palettes, so I just chose to rebuild them from scratch to be sure I would eliminate the corrupted file. I guess you could try progressively bringing back the original files until the problem re-occurs to identify the corrupted file.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    February 25, 2025

    Hi 

    @DaveyCrokit

     

    We're sorry for the delay. Please try the steps mentioned in this community link and let us know if that helps- https://adobe.ly/418GNRk 

     

    Regards,

    Tarun

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices