Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

[SW-Creative]

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem.  Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed.  I am experiencing this myself on my work system.  Adobe needs to get an emergency fix put out for this.

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

[Agamemnon74]

I had the same problem after using this tip. You can reset the NTFS permissions by using a cmd prompt with admin rights and the following command:

icacls "C:\Program Files\Common Files\Adobe\Adobe OS Extension" /T /C /RESET

[derFieseFriese]

love this guy

[kglad]

@derFieseFriese 

might be a female.

[derFieseFriese]

ur a god

[Todd_Morgan]

That button is greyed out for me so this solution not viable

[visitorsam]

@kglad How to change the Premission? Which User or what else?

[Exchange35306616gfc2]

When you can't restrict access to that folder, simply renaming it will work as well. Just did that on the workstation of our GFX-dude, who was freaking out about this bug already.

[kglad]

@visitorsam 

https://learn.microsoft.com/en-us/answers/questions/1389054/how-do-i-set-up-user-accounts-and-manage...

[Nadine@hfcgn]

@kglad Thanks, that worked!

@visitorsam I disabled full access for everyone but admin and both explorer and premiere are working fine 

[Jennn]

Renaming works!

[georgem38180125]

Can you provide steps to do that. I can not find a way to either rename the linked folder in explorer (greyed out)
nor can I find a way to remove access. Sorry, thx

[Todd_Morgan]

Woot that worked... for now...

[kglad]

@Todd_Morgan  @Jennn  @georgem38180125  Nadine@hfcgn 

excellent to hear that!  (and thank you for the feedback.)

[Exchange35306616gfc2]

Renaming on a windows machine works using the F2-key while you selected the folder. If you need admin privileges, as your user account has been restricted from changing the folder, you'd need to switch to the admin account or contact your administrator/IT-Helpdesk.

[kglad]

@Exchange35306616gfc2 

thank you for that info!

[Helmut24008175k93x]

Same issue here.

[kglad]

did you try the fix @Helmut24008175k93x ?

[edh45263329]

Got mine fixed too, thanks! This seems like a workaround solution though, is a proper fix is coming soon?

[kglad]

@edh45263329 

adobe is working on a "true" fix, so a work-around won't be needed.

[jürgens28202805]

Same problem here - extremely annoying!

[Daniel34591108lewl]

The amount of productivity damage dealt to uncounted clients must be immense. I spent 4 hours on finding a solution for that and am infuriated.

[Ruchika Wadhawan]

Hi Everyone,

Thank you for your patience. We sincerely apologize for any inconvenience this issue may be causing in your work. A solution has been prepared and we would like to deploy the fix on your machines. Could some of you share your Adobe IDs with me via DM with which you login to Creative Cloud. This will enable us to deploy the fix specifically for your accounts. Your cooperation is greatly appreciated.
Thank you for your assistance.

Regards,
Ruchika Wadhawan 

[jürgens28202805]

Have just sent you a DM. Thank you.

[StefanKlein]

- what is "via DM" ?

- Do you mean you will need to make that fix individually for each and every infected PC in the world? Probably not, right?

[Ruchika Wadhawan]

Hi @StefanKlein ,

No not individually, we just wanted to share the build with few of the folks initially who were facing this issue just to verify that the solution is actually working.

Regards,

Ruchika Wadhawan