Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

[SW-Creative]

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem.  Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed.  I am experiencing this myself on my work system.  Adobe needs to get an emergency fix put out for this.

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

[StefanKlein]

Thanks, Ruchika.

I hope the fix will not only remove the slowdown in explorer, but also enabe us to delete that folder "Creative Cloud files personal account....." .

[jane-e]

what is "via DM" ?

By @StefanKlein

"DM" is "Direct Message". Click on Employee @Ruchika Wadhawan 's name, then click "Send Message"

[Ruchika Wadhawan · Accepted solution]

Hi Everyone, we have the fix rolled out for this problem. Please follow the steps below to see to apply the update:

1. Close any opened File explorer windows.
2. Open Creative Cloud Desktop App.
3. From the Help menu -> Select 'Check for Updates'.
4. This should fetch the latest updates for Creative Cloud Desktop App and will be automatically applied.
5. Once update is applied, open File explorer and problem should no more be there.

Note: If you are facing any issue in applying the latest update or still see this problem on your machine, please navigate to C:\Program Files\Common Files\Adobe\Adobe OS Extension and rename the file (if present) 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll'
Please upvote this comment if the problem gets resolved.

Regards,

Ruchika Wadhawan

[jürgens28202805]

Thank you, this fixed the problem instantly for us.

[jürgens28202805]

I can work normally again! 😉

[Jennn]

Top, the update solved the problem. Thanks!

[georgem38180125]

Did not work for me.

I have to rename the file folder again.

[FatArrow]

As I read the latetst answer from Adobe again, I think the update is not rolled out for everyone. Only for the folks who send their Adobe IDs via DM.

[FatArrow]

Unfortunaetly doesn't work for me.

[default9ynot7z67chg]

Sorry, but on Windows 10 Pro 22H2 it does not work so far.

[Helmut24008175k93x]

Problem is solved.

[StefanKlein]

On my PC there are no Creative Cloud updates after checking for them.

[Rasenmaeher]

Works perfectly, thanks for your support.

[Charleen32059560mzsn]

It works, thanks!

[FatArrow]

Could you please share the version number of the CC App after the update? Thank you

[defaultjrqc69z15p8t]

Didn't work for me.

[zachfaye]

Sorry I'm a bit confused about step 2:

 "If you had renamed or changed the permissions of the above folder, kindly revert the changes. The folder name should be 'Adobe OS Extension' and the permissions of the folder should be in 'Allow' state."

1. Why would I have re-named the folder? The folder name is as it should be. 

2. As for permissions, should I be allowing "full control" to all groups and users of my pc? I'm not sure I'm doing this step correctly, as the problem persists. 

[Daniel34591108lewl]

Problem not solved here! Reverting to the hack for the time being.

[default8g3zag9axcvg]

Thank you for the quick fix, worked for me, as well.

[emilerk]

Doesn't seem to work for me. Granted I might have broke thing when playing with permissions i'm not sure, even if it's indeed in a allowed state now. So I renamed correctly the folder, close explorer and tried to update CC and then waited. But, the problem is still there for me. I also tried to remove the folder and then repair the installation of creative cloud first, thinking it would recreate a new fresh version of the adobe os extension folder but it didn't.

[.SMK.]

Issue is fixed for me after going through your steps. I had not fiddled with the folder name or permissions but waited for the fix.

For those confused by steps 1 and 2: some tried fixing the issue themselves by renaming or changing permissions for the folder. Steps 1 and 2 likely are to double check everything is named and set as by default. If you did not touch the folder, just procees to step 3.

[roxannem89690116]

I'm having the same issues, but this didn't work for me. When I 100% uninstalled Adobe my computer went back to normal. However the minute I reinstalled it, the issues started again. 

[kglad]

@roxannem89690116 

wait for the cc desktop app update.

[energetic_aurora39595]

Hello, this fix hasn't seemed to work for me after following the steps. My PC Specs:

Processor AMD Ryzen 7 1700X Eight-Core Processor 3.40 GHz
Installed RAM 32.0 GB

System Type 64-bit operating system, x64-based processor

Windows Edition Windows 10 Pro

Version 22H2

OS Build 19045.3930

Experience Windows Feature Experience Pack 1000.19053.1000.0

NVIDIA GeForce RTX 2080 SUPER

[Sae5C33]

doesn't fix for me..