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Missing Adobe Creative Cloud [desktop app icon]

Community Beginner ,
Jul 01, 2017 Jul 01, 2017

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After an update my Adobe Creative Cloud no longer has an icon and I can't access it anywhere, although I see it in my install/uninstall programs.

Do I need to uninstall/re-install Adobe Creative Cloud?  And if so, will it also uninstall/re-install Photoshop and Lightroom?

Your help is greatly appreciated.

Sharon

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correct answers 1 Correct answer

Community Beginner , Jul 02, 2017 Jul 02, 2017

I discovered my main issue was I had multiple versions of Adobe Creative Cloud on my c:drive! Somehow I was able to delete the incorrect ones and then I was able to uninstall Photoshop and CC. I then proceeded with the cleaner tool and the instructions you provided above. Looks like everything is working and my plugins and presets are still intact!

Thanks for your help!

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Community Expert ,
Jul 01, 2017 Jul 01, 2017

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if it's not in your installed programs (win)/applications (mac):

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Community Beginner ,
Jul 02, 2017 Jul 02, 2017

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In the first step (install everything) you have provided me with a link where a person has the Creative Cloud app. If I go to my PC uninstall programs I can't uninstall Photoshop because it's giving me this:

If you see the list of my programs you see the Adobe Creative Cloud

I also see it in my Downloads folder but if I double-click on it to reinstall nothing happens.

What should I try next?

Sharon

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Community Expert ,
Jul 02, 2017 Jul 02, 2017

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use your control panel to uninstall all you cc programs.

then start the steps listed above at the cleaner step.

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Community Beginner ,
Jul 02, 2017 Jul 02, 2017

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I discovered my main issue was I had multiple versions of Adobe Creative Cloud on my c:drive! Somehow I was able to delete the incorrect ones and then I was able to uninstall Photoshop and CC. I then proceeded with the cleaner tool and the instructions you provided above. Looks like everything is working and my plugins and presets are still intact!

Thanks for your help!

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Community Expert ,
Jul 02, 2017 Jul 02, 2017

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you're welcome.

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New Here ,
Nov 25, 2023 Nov 25, 2023

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I honestly would be afraid that if I uninstalled anything and tried to re-install it ... I would lose ALL of my previous work.  I just don't think that is a risk I can afford to take.  The icon for "Creative Cloud" ... simply should not disappear.  I pay too much money for this service to have these kinds of petty but enormous nightmares with this software.  Any insight that you can provide would be very much appreciated. 

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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create a shortcut.

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