Skip to main content
Participating Frequently
August 14, 2024
Question

Opening Acrobat Pro in Creative Cloud Dashboard

  • August 14, 2024
  • 1 reply
  • 7037 views

I have the full Creative Cloud program and have all apops loaded on my machine.  I prefer to use the hard drive cvs the cloud.  Anyway, I cannot click on Acrobat in the dashboard to open the program.  I can click on any other app and it opens immediately.  Acrobat will only open if I click on a saved PDF or open it from the Explorer folder.  Any ideas why this is happening?

1 reply

kglad
Community Expert
Community Expert
August 14, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Participating Frequently
August 14, 2024

Thanks for that tip. The tip basically relaunched the cloud program. This did nothing to help my issue, however. Still can't open Acrobat from the dashboard.

<info removed-kglad>

kglad
Community Expert
Community Expert
August 17, 2024

Again, thank you for the help recently.  Still having issues. 

In my additional review, I found that Acrobat was not listed among the other CC apps in the C:\ Program Files folder.  I'm not even sure why those files are in Program Files anyway, as most apps load into the Program Files/x86 folder.  Acrobat DC was listed in that primary C:\Program Files X86 folder.  I attempted to delete the applciation from the CC but the uninstall option was not in the more actions tab, like all the other apps.

I then tried to cut and paste the entire Acrobat DC folder to the Program Files/Adobe folder.  Then I tried to delete it again through CC but it still wasn't an option.  So I deleted the Adobe App using the Windows App console, thinking that I could reload the app and put it where it belongs.

I found the download file in Adobe and attempted a download of Acrobat on Thursday night.  It gave me a page that said it was installing.  Friday morning, it was STILL insalling and probably never did.

Now the CC "thinks" it is still installed on my desktop and I still can't open it using CC.  Of course, I can't open it using anything else, becasue it isn't on my machine now.  I then did some additional research and it was suggested through Adobe that I use the Adobe Admin Console to clean all this up, using the Uninstall -Product option.  But I have now spent about 3 hours trying to get Adobe to allow me access as an Administrator. 

I am a small business with one computer and one admin - me.  No where can I find an option to allow me to be considered an Admin by Adobe.  URGH!!!

I had to re-load CC just to reach out today but I'm close to just blowing the whole thing up!  😉

Thoughts please?


did you carefully follow the clean install steps?