Opening Acrobat Pro in Creative Cloud Dashboard

Forum|Forum|1 year ago
August 14, 2024
1 reply
7037 views

I have the full Creative Cloud program and have all apops loaded on my machine. I prefer to use the hard drive cvs the cloud. Anyway, I cannot click on Acrobat in the dashboard to open the program. I can click on any other app and it opens immediately. Acrobat will only open if I click on a saved PDF or open it from the Explorer folder. Any ideas why this is happening?

App installs and updates

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

R

ronc67393635Author

Participating Frequently

Thanks for that tip. The tip basically relaunched the cloud program. This did nothing to help my issue, however. Still can't open Acrobat from the dashboard.

<info removed-kglad>

R

ronc67393635Author

Participating Frequently

read https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Good day. Thanks again for your continued help on this project. I tried to use the Acrobat cleaner you just sent. The program indicated that it could not find the app on the computer, but I ran it anyway. After reboot, I ran the REPAIR program in the CC Uninstaller again. CC Desktop STILL shows that Acrobat is loaded and works on this device!! URGH!! Any other ideas? Should I go to Adobe and have them do the work for me via remote? I see that a couple of people have had success with that option. Now I am into the work week and losing production time playing with this. I guess I will have to use the online Acrobat to keep moving forward. Assuming it will let me. Thanks again!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded