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Re32740820jse7
Participating Frequently
October 5, 2023
Answered

PDapp.exe error message for Sign In Now / how to generate request code

  • October 5, 2023
  • 1 reply
  • 3174 views

I successfully installed my CS6 on a new computer, but when I choose Product Registration and Sign In Now, I get an error message that PDapp.exe has encountered a serious problem and the registration window closes.  (It seems a no-option endless loop!)  After much reading online, I think my best and easiest option would be offline registration, but I cannot find any other method of registering except that dialogue box which crashes.  I see I need to generate a request code, but I cannot find out how in the software to do that.  Any help immensely appreciated.

    This topic has been closed for replies.
    Correct answer kglad

    Excellent suggestion!  (Embarrased I didn't think of it.)  Thank you.

     

    Certain it's base version 16.0.0. and WINE would be simulating the most up-to-date Windows (7, I think).  Easily cause problems.

     

    I apologize for the delayed response.  Doesn't mean I don't appreciate you!!  Life got busy, but I did try to a couple things.  When I selected updates from help menu I got:

     Clicking update I got this:

     Encouraging, but then I get:

     

    Attempted twice with same results.  Then I tried checking version using About Illustrator.  Disaster; it completly froze my operating system!  (Discovery of glitch 2!)  Don't get any version info on open only:

     

     

    I'm gonna think about and research if there's another way to get updates applied, but as important as this is to me (down to 3 days before entire reinstall), I have a lot scheduled today.  Will post again, and will value any new thoughts from you anytime!  Thank you again for all of your time that you've given!!!


    the point wasn't to update.

     

    disconnect from internet 

    open an app

     

    what do you see?

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 5, 2023

    you can no longer register cs6.  it's also unnecessary.

     

    you need to install and activate (with your serial number).  any questions?

     

    -------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
    R
    Re32740820jse7Author
    Participating Frequently
    October 6, 2023

    Clearly you do not understand.

     

    I HAVE installed it.  It DID accept my serial number.  It IS NECESSARY to register it because it is going to time out and STOP WORKING in SEVEN DAYS.  The computer it used to be on is DEAD AND GONE.  I want to keep using it as I spent decades using Adobe programs, but I will switch to open source programs before I pay a subscription.

     

    Please feel free to move the post to better its response level.  Anybody else have any ideas who understands?  Please re-read the original post for the part about why I cannot get past the registration block.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 6, 2023

      do or did you have anything cc installed on the current computer?

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