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5
5EEC
New Participant
October 15, 2020
Answered

Stuck in infinite "Loading Creative Cloud..."

  • October 15, 2020
  • 9 replies
  • 65304 views

I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

    Correct answer jeffg39501637

    For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

    9 replies

    J
    jeffg39501637Correct answer
    New Participant
    January 15, 2023

    For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

      kglad
      kglad
      Community Expert
      January 15, 2023

      @jeffg39501637 

       

      thanks for the info.

      B
      Bezalel226214955igt
      New Participant
      December 21, 2022

      I too solved it this way

      Control Panel> Repair All Visual C ++ Files!

       

        kglad
        kglad
        Community Expert
        December 21, 2022

        @Bezalel226214955igt 

         

        that's one step of the complete reinstall i delineated previously

          kglad
          kglad
          Community Expert
          December 1, 2020

          Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

            sathishk43177558
            sathishk43177558
            New Participant
            July 2, 2021

            This worked for me too!

            Thanks a lot.

            kglad
            kglad
            Community Expert
            July 2, 2021

            you're all welcome!

            T
            Titanuim
            Inspiring
            November 30, 2020

            Control Panel> Repair All Visual C ++ Files!

            I solved it this way.

              D
              default0h256yvf9lq5
              New Participant
              December 1, 2020

              This fixed it for me too!

              S
              sverreb-s
              New Participant
              December 1, 2020

              Hi,

               

              how do you do that? 

              I've several Visual C++ libraries installed, and have only "uninstall" option for all.

               

               

              B
              BLEDI0101
              New Participant
              November 15, 2020

              Does after shows a messgae that something is missing or damaged ?

              snangok
              snangok
              New Participant
              November 10, 2020

              I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.

                dnels4
                dnels4
                New Participant
                November 15, 2020

                Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.

                  kglad
                  kglad
                  Community Expert
                  October 15, 2020

                  version?

                  kglad
                  kglad
                  Community Expert
                  October 15, 2020

                  what os (including version)?

                    5
                    5EECAuthor
                    New Participant
                    October 15, 2020

                    Windows 10

                    kglad
                    kglad
                    Community Expert
                    October 15, 2020

                    first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

                    Win: Ctrl + Alt + R
                    Mac: Cmd + Opt + R

                    if that fails, do a clean cc install:

                    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
                    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
                    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
                    restart your computer (don't skip this)
                    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
                    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
                    use the desktop app to install your cc programs/trials

                      5
                      5EECAuthor
                      New Participant
                      October 15, 2020

                      It still doesn't work for me......

                       

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