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5
5EEC
New Participant
October 15, 2020
Answered

Stuck in infinite "Loading Creative Cloud..."

  • October 15, 2020
  • 9 replies
  • 65304 views

I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

    Correct answer jeffg39501637

    For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

    9 replies

    J
    jeffg39501637Correct answer
    New Participant
    January 15, 2023

    For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

      kglad
      kglad
      Community Expert
      January 15, 2023

      @jeffg39501637 

       

      thanks for the info.

      B
      Bezalel226214955igt
      New Participant
      December 21, 2022

      I too solved it this way

      Control Panel> Repair All Visual C ++ Files!

       

        kglad
        kglad
        Community Expert
        December 21, 2022

        @Bezalel226214955igt 

         

        that's one step of the complete reinstall i delineated previously

          kglad
          kglad
          Community Expert
          December 1, 2020

          Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

            S
            sverreb-s
            New Participant
            December 1, 2020

            Thanks, I found out, and it worked ☺

              T
              Titanuim
              Inspiring
              November 30, 2020

              Control Panel> Repair All Visual C ++ Files!

              I solved it this way.

                Ofsance
                Ofsance
                Known Participant
                December 27, 2021

                How to fix this on mac?? 😭😭

                kglad
                kglad
                Community Expert
                December 28, 2021

                first, reset the cc app:

                to reset the cc desktop app, make sure it's in the foreground, then press:

                Win: Ctrl + Alt + R
                Mac: Cmd + Opt + R

                if that fails, try to repair
                https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

                if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

                if that fails, do a clean cc install following each applicable step:

                uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
                then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
                clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
                check for, and if available, update your os


                restart your computer (don't skip this)
                reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


                if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
                use the desktop app to install your cc programs/trials

                  B
                  BLEDI0101
                  New Participant
                  November 15, 2020

                  Does after shows a messgae that something is missing or damaged ?

                  snangok
                  snangok
                  New Participant
                  November 10, 2020

                  I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.

                    dnels4
                    dnels4
                    New Participant
                    November 15, 2020

                    Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.

                      kglad
                      kglad
                      Community Expert
                      October 15, 2020

                      version?

                      kglad
                      kglad
                      Community Expert
                      October 15, 2020

                      what os (including version)?

                        5
                        5EECAuthor
                        New Participant
                        October 15, 2020

                        Windows 10

                        kglad
                        kglad
                        Community Expert
                        October 15, 2020

                        first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

                        Win: Ctrl + Alt + R
                        Mac: Cmd + Opt + R

                        if that fails, do a clean cc install:

                        uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
                        then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
                        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
                        restart your computer (don't skip this)
                        reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
                        if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
                        use the desktop app to install your cc programs/trials

                          5
                          5EECAuthor
                          New Participant
                          October 15, 2020

                          It still doesn't work for me......

                           

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