Skip to main content
T
tgsnap
Known Participant
August 19, 2023
Question

Why does CC keep adding apps to my shortcuts?

  • August 19, 2023
  • 11 replies
  • 1871 views

Every time that an app is updated, CC adds that app to my shortcuts on the home screen.  Then I have to go back and manually remove them.  I don't use many of the CC programs and don't want them as shortcuts.  Please consider fixing this "feature."

 

CC v 5.11.0.522.1

Windows 11 Home

 

    This topic has been closed for replies.

    11 replies

    kglad
    kglad
    Community Expert
    September 12, 2023

    sounds good.

     

    <moved from cc desktop ideas>

    T
    tgsnapAuthor
    Known Participant
    September 16, 2023

    So there was another batch of updates today and the behavoir is occuring again.  You can see from the time stamps my homepage before the updates, the updates in the queue, and then the home page after the updates where those updated apps are now shortcuts (without any action from me) as well as first in the order.

     

    And to point out a nuance, the last time Fresco updated (see above) it did not add itself.  But this time it did. 

     

    I appreciate people looking into this.

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    October 27, 2023
    Remove old versions is selected.

    But that’s not my issue. My issue is shortcuts are being automatically added to the CC home page.

    If that’s how it’s supposed to work so be it. But I don’t think it is.

    Hi @tgsnap , thanks for the additional screenshots. The "new" Fresco and Bridge shortcuts showed up because there were major version updates for both. Since you're removing the older version, what's happening is the older version is uninstalled first (and the shortcut removed) and then the new version is installed. We'll need to add logic to persist the placement of the shortcut in this scenario. I've created a bug for the team to work on.

     

    If you were not removing the older version, then the behavior you're observing would be expected since you have two versions of the app installed now.

    T
    tgsnapAuthor
    Known Participant
    September 12, 2023

    To update this issue, in the recent updates to Fresco and Illustrator, neither of these programs added themselves to my Shortcuts.  So I don't know if that's due to any direct changes or if it narrows down the programs that are causing the issue.  I will keep updating this thread.  I appreciate all the comments.

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    September 12, 2023

    @tgsnap this is happening when the "major" version of the app changes. For example, you go from version 20.x to 21.x. If it's a minor version update, then the issue shouldn't occur. For example, you go from version 20.4 to 20.5. Some people prefer to keep the older versions installed so we treat the major version updates as separate apps.

    T
    tgsnapAuthor
    Known Participant
    August 26, 2023
    Auto update is enabled. I don’t know about the Audition version but Audition isn’t the problem. Any app that updates will automatically add itself as a shortcut. After the next updates I will take another screenshot with the new shortcuts I didn’t add. It’s been happening for months. I’m just fed up with it now and would like to try to get it fixed.
    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    August 26, 2023

    A couple quick clarifying questions, @tgsnap . 

    1. Have you enabled auto-update for your apps?

    2. I see Audition was updated to 23.6.1. Do you happen to remember what version it was updated from - was it 22.x or 23.x?

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    August 26, 2023

    Thanks for the screenshot, @tgsnap. Let me check with the team.

    T
    tgsnapAuthor
    Known Participant
    August 26, 2023

    Here is a before screenshot, and then an after screenshot and you can see Audition has been loaded as the first shortcut.  And a screen showing Audition was the only recent update.

    T
    tgsnapAuthor
    Known Participant
    August 21, 2023

    I appreciate the responses.  I'll grab a screenshot next time this happens.  I did get some up votes so I assume I am not alone.  

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    August 20, 2023

    Hi @tgsnap , trying to better understand what's going on. Could you share a screenshot of the shortcuts you're referring to? Also, can you clarify what shortcuts got added that you weren't expecting? Were these shortcuts that you had previously removed and they got added back?

    kglad
    kglad
    Community Expert
    August 20, 2023

    i believe you. i just don't know what would cause that.

    T
    tgsnapAuthor
    Known Participant
    August 20, 2023

    For me it occurs every time the apps are updated.  It's not occasional or random.  Every time I open CC my first step is to go to preferences and remove shortcuts I did not add.

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices