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Participant
March 26, 2024
Question

Adobe CC Libraries sync issue in Photoshop

  • March 26, 2024
  • 2 replies
  • 246 views

I'm experiencing an odd issue, where I'm missing over half of my assets shown in my Photoshop CC library. 

 

The assets are visible when logged into the web portal of my CC library, also available when viewed in AI or INDD

 

The screenshot shows (left to right) Illustrator CC Library, InDesign CC Library and my Photoshop window showing its Library panel open also. There you can see how many of my assets are missing

 

  • all my apps are up to date,
  • checked and cleaned my hosts file
  • reinstalled CC Libraries
  • CC desktop app, shows all elements (see screenshot)

 

Stuck for any other ideas on what to do

 

Cheers

 

Chris

This topic has been closed for replies.

2 replies

Participant
March 28, 2024

I have the same problem, except that I can't see some files sometimes in Illustrator, sometimes in Photoshop. In the example folder in the Desktop CC library where I store logos, there is a "vectors" folder which I have never created. When I ungroup it, everything goes back to normal for a while, but after restarting the system the problem occurs again. I think this is a bug related to the fact that some new type of grouping has appeared in the libraries. I think that libraries didn't divide files into groups themselves before, but I could be wrong. I still don't know how to solve this problem.

This is link to my issue with my screenshots:

https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-library-problem/m-p/14510659#M51681

kglad
Community Expert
Community Expert
March 26, 2024

make sure you have a local copy of any important files.