Adobe Muse stuck on trial version even with CC All Apps

[Kobra Kai]

     Previously I had Adobe Muse but downgraded my plan when it began crashing in Dec. 2023. Recently I installed a trial version of Adobe Muse to see if it worked with some of the fixes posted in the Community. Those fixes allowed it to work so I upgraded to all apps.
     The Muse trial period is now over, but when it tries to license Muse it comes back with "We couldn't find a Adobe Muse CC subscription associated with this Adobe ID. You can purchase a new subscription....I have All Apps (verified with Adobe by phone). I have run the limited access tool, Cloud cleaner tool, uninstalled/reinstalled Muse and have performed all possible fixes listed by Adobe with certificates, etc.
I uderstand Muse is end of life and that Adobe offers no help. I am hoping someone here has a possible solution. If you have none, please do not remind me it's not supported anymore as that is worse than the lack of help thus far. Thank you.

[anber]

Of course, that was the first thing I thought of. Unfortunately, each time I started Muse it reactivated the License Utility.

[kglad]

and terminating licensing closes muse's startup?

[anber]

No change. It doesn't change anything. Next to the License Utility, a countdown number appears in parentheses, indicating which attempt to start Muse it is.

[kglad]

ok

[Sab230949878zzp]

I followed your steps, but Muse is always stuck on trial...

[anber]

@Sab230949878zzp , @kglad and all others Muse-Patriots 😉

Don't give up!

The tragic situation some of us are facing, thanks to a corporation named Adobe, brings some of us to tears. Others find it hard to sleep, fueled by the hope that a solution is within reach. Right around the corner...

Such is the information I stumbled upon on YouTube.

It's about Photoshop, but the way the problem was tackled seems effective for Muse as well. However, I must admit I haven't had a chance to test it yet. Sharing with you all as quickly as possible... and keeping my fingers crossed that the solution I provide will alleviate the pain for at least a significant portion of those affected by Adobe's arrogance.

Below is the mentioned YT-Link. Be sure to also read the comments and all Q&A!

YT-Link 

[kglad]

@anber 

let us know if it works.  (for me, that link crashes, though i don't re-try with other browsers etc)

[Sab230949878zzp]

I tried the youtube link. The solution doesn't work for me. Again.

[Sab230949878zzp]

Hello, I have exaclty the same problem. Did you find a solution ? 

I have contacted Adobe support,  no answer.

[kglad]

@Sab230949878zzp  @Kobra Kai 

did either of you make any changes because of the recent cc desktop problem causing muse to fail to open?

[Sab230949878zzp]

The only change I made was to renew my educational subscription.

[kglad]

ah, that explains it for you then @Sab230949878zzp 

ie, contact your admin.

for others, anyone with a teams, enterprise (including school managed education subscriptions) can see apps moved to trials by the actions of their admin.

[Sab230949878zzp]

What do you mean by "contact your admin" ? The adobe support ?

[kglad]

no, your school's adobe plan admin.  https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

[Sab230949878zzp]

I follow the steps but it seems that, as a student, I can't see the "contact admin" option. It's only for teams and enterprise...

[kglad]

@Sab230949878zzp 

do you manage your own subscription or does your school?

[Sab230949878zzp]

I manage my own subscription. To have an Educational rate, I just sent my french university informations.

[kglad]

@Sab230949878zzp 

then an admin changing your plan doesn't apply.

[Kobra Kai]

Adobe support will tell you Muse is end of life and that they offer no support on Muse anymore.

[ashishk79923532]

Hi All
I am getting the below issue , anyone know how to get rid form it ?

[kglad]

@ashishk79923532 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[T-berry]

Here's another chapter. I upgraded my CC license with all apps at the end of November after the customer service rep double checked back with tech that Muse's functionality would not change because only the payment method would change. After that, Muse became a 7-day trial license and there was no way to get it working again after 7 days (see screenshots).

The subsequent phone call with support was very friendly, but did not provide a solution other than giving me a temporary link to download an installer for Muse. But even this did nothing to change the system messages.

Then, over the past 6 days, I tried all the tips that kglad posted here step by step. Also the complete clean deletion and reinstallation of all Adobe apps and components.

After that, it was only possible to run a trial version 2017 from the CC today. A subsequent update to a higher version again leads to the message that the trial version has expired.

In another phone call with support, I only received the answer that Muse is no longer supported. I pointed out that it must be a problem with the CC and its license matching, because on an older computer, which I still had equipped with CC and Muse as a backup for emergencies, only a trial version of Muse 2018.1.1 is now displayed for 7 days, which I could start now. After that, access will be blocked. Response: “We can't do anything about this, sorry. Try the community. Maybe there's someone there who can help.”

I am at a complete loss as I have developed and regularly maintain over 50 client websites with an average of around 100 subpages per client. It is not possible to create this number of websites at short notice with full functionality in other software.

[kglad]

what if you don't update cc 2017?

[T-berry]

Thanks a lot for your fast reply.

Then I can only work with this version. The 2017 version cannot be licensed. An update to one of the 2018 versions displays the messages for the expired test time again.

The 2017 version has already dropped to a remaining runtime of 6 days after just 4 hours. In the meantime, I am aging all the faster.

[kglad]

so, when you installed the2017 version, it was a 1 week trial version, too?