Adobe Payment

Hello, I recently purchased the $19.99 Creative Cloud subscription for all the software, I bought the Creative Cloud subscription and received an email from my school account. But then when I opened the software apps it said that my trial ended because a few months ago I bought the 6-month Adobe software from a website called https://store.collegebuys.org/. Is there a reason why my software wasn't relaunching when I first bought the discount for $19.99 Creative Cloud software apps? Also when I click my order number it says there are not any orders associated with my account. I'm not sure why.