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Aun no recibo mi reembolso

New Here ,
Nov 03, 2022 Nov 03, 2022

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Hice una cancelacíon de el servicio creative cloud el dia 28 de ocutubre y a dia de hoy no he recibido mi reembolso teniendo en cuenta que estaba dentro de los 14 dias para poder hacer valida esta politica

 

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Cloud storage web assets , Collaboration

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New Here ,
Nov 03, 2022 Nov 03, 2022

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AB01861000468CMX 

Este es mi numero de pedido

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Cancellation are handled automatically and take some time to reflect in your account. No one on these forums would be able to give you an update on your refund status. I would suggest you should wait for a week or so and if you still don't get a refund then contact support. Also, please reverify that your cancellation did succeed, you must have got a confirmation message from Aodobe

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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