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artur_b
artur_b
Inspiring
December 14, 2017
Answered

Can't change CC folder location - unable to create the CC Files Folder

  • December 14, 2017
  • 3 replies
  • 3913 views

Hello,

Since my CC folder starts to clog my SSD I wanted to change the directory to a different HDD.

I found the option and when I pressed the button it gave me an error saying:

"Unable to create the Creative Cloud Files Folder at.... (new location at a different HDD).

Does anyone have a solution for this?

With kind regards,

Artur

This topic has been closed for replies.
Correct answer artur_b

Hi Artur,

Thanks for the additional info. My inclination is that the issue must somehow be related to user permissions. To that end could you try these:

  • Try creating a new administrative account and see if the same issue occurs there.
  • Try turning off any antivirus software temporarily and see if the issue still occurs.
  • Right click on and get properties on the Creative Cloud app and launch using the Run as Administrator option
  • Right click on and get properties on the Creative Cloud app and ensure that it is not set to run in any kind of compatibility mode

Please let me know if these help,

Best,

- Dave


Hello, I just wanted to give my work around to the problem I had in case someone has something similar.

What I did is back up all of my files from the cloud, deleted everything from the cloud and then changed folder location.

Now the new location works and I just copied back there the files I needed, I guess Creative Cloud had some troubles transferring some of my files there automatically.

3 replies

S
smart_Charm15A8
New Participant
April 20, 2018

Just wanted to say thanks and that this was the only work around i could find to fix this. I had CC synced to my C: drive and wanted to move it to a larger volume but it would not move it when there was any files inside the folder. I backed them up, mass deleted and was able to shift its location, cheers!!

V
Vic DiGital
New Participant
April 8, 2018

This is what my computer started doing all of a sudden and in the process, the folder on my computer disappeared, so there's no folder to copy or backup on my end.  However, when I go to my online files, there's no way to bulk download them.  I can download them one at a time, but that's not going to happen with as many as I have.    I might just have to abandon all of my online files.  But when you say you just deleted everything from the cloud, did the app recognize that and then just start allowing you to change the location of the folder in preferences?

David__B
Adobe Employee
David__B
Adobe Employee
December 14, 2017

Hi Artur,

Could you try just specifying the root of the E: drive and see if it is able to create a Creative Cloud Files folder there?

Thanks.

- Dave

artur_b
artur_bAuthor
Inspiring
December 19, 2017

I still couldn't find a solution to this....

-Artur

David__B
Adobe Employee
David__B
Adobe Employee
December 20, 2017

Sorry for the delay Artur. I tested the E drive on my system and it worked okay. Does turning File Sync off temporarily make any difference? Are you on Windows or Mac? Is the E drive an external drive? Do all other drives other than the SSD fail?

Thanks,

- Dave

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