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A
Anonymous
May 23, 2023
Question

Can't uninstall Adobe Creative Cloud – macbook pro became very slow after installation

  • May 23, 2023
  • 1 reply
  • 22055 views

Hi guys

 

last year I was able to uninstall the Adobe Creative Cloud not without going through some hassle. 

This time I can't do so, I will always tell me "Creative Cloud can't uninstall there are softwares that require it."

 

I even used the separate creative cloud uninstaller provided here https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html but when I restarted the laptop, all the Adobe files inside the hidden /Library where still there, and also the background processes! That Sync process that looks more like a Trojan.

 

Why am I trying to unistall it the day after paying for it?

 

Because my laptop has become very slow after installing the creative suite, especially when on video calls. And this is terribly affecting my productivity.

 

I wanted to uninstiall it as a troubleshoot step to assess that the deteriorate performances were to be attributed 100% to Adobe.

 

My laptop is an intel i9 8-core, 2.3Ghz, 64Gb RAM and 1 Tb of HD, with AMD Radeon Pro 5500 

I never experienced any slow down ever since before.

 

Questions:

- Could you help me understand the right way to unistall it or I should think Adobe does not to allow the software to be uninstalled.

When running the uninstaller, despite having uninstalled all the software, the Application folder tells me that it cannot uninstall due to software still being present (note: Camera Raw cannot be uninstalled from the Creative Cloud interface nor I can find the Camera Raw in the Application fodler)

- Anyone whose laptop became extra slow after installing the Adobe Creative Cloud?

 

 

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 23, 2023

follow each applicable step. ie, you may have to skip to the (last) cleaner step.


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    A
    Anonymous
    May 23, 2023

    Hi Kglad, thanks a lot for your reply, 

    I tried these steps before and this separate uninstaller didn't remove the "Adobe Content Synchronizer Finder Extension (1426)" process, which kept running in the background even after unistalling everything.

     

    (I'm not referring to the uninstall .app that you find in the package when installing the Creative Cloud, but to the one you linked in the reply and that I also linked in the main thread)

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 23, 2023

    i'm assuming nothing adobe is installed on your computer (though i know program remnants remain).  if that's correct:

     

    restart your computer

    terminate all adobe processes.

    run the cleaner

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