CC Libraries panels freezing and unresponsive, slow to upload

[bethanghi]

Hi!

I have been having an issue with my libraries being extremely slow for uploading, viewing, and even scrolling through the panel. I am drawing in Fresco, using Photoshop to label and upload to libraries, then animating in After Effects. My drawing canvas is large (6000x6000px) so I can zoom into the assets when I animate and there are a lot of assets in my libraries, but I've never had a problem in the past.

The past few weeks, I've only been able to upload two or three assets at a time before the library gives me spinning wheels in all the thumbnails and takes about five minutes to freak out before letting me put anything else in the library. At times, all the asset thumbnails are loaded, but it just won't let me drop in an asset. 

In After Effects, the library panel will freeze and I won't be able to click or scroll. Closing and reopening the panel does not work. Restarting the program only lets me upload a few assets before it reloads or freezes again. 

This has made libraries extremely annoying and hard to use as it's slowing down my workflow a ton. I've tried updating apps, downgrading apps, force quitting and restarting the library sync programs, and more things I've found on the forums.

I'm running on a 2021 MacBook Pro with the M1 Max chip on Sonoma 14.7.3. All Adobe apps are updated.

Thanks!

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[bethanghi]

I've trie that. No luck. The libraries also freeze/don't load in the CC app

[bethanghi]

After resetting the CC desktop app, I am now getting a libraries sync error that I hadn't been getting before

[kglad]

a sync error can be caused by a corrupt file that won't sync.  how many files are in your library?

[bethanghi]

This specific library has about 450. 1.17Gb when exported. Not sure how to find how many files are in all of my libaries total. I've been using libraries for years to transfer assets between programs for animation and haven't had issues until the last couple weeks.

[kglad]

can you determine which files were synced when the problem began?

[bethanghi]

The sync error went away after a little bit and all the files loaded normally as far as I can tell. When my libraries freeze in one program, they freeze in all of my programs.

[kglad]

ok, so the problem's resolved?

[bethanghi]

The sync error went away but my libraries are still slow. freezing, and unresponsive for a few minutes at  time

[kglad]

how much trouble would it be to download the files synced when the problem began?

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

[clementc89469389]

Same issue here, it's not you, it's Adobe. An other thread about that : https://community.adobe.com/t5/adobe-collaboration-experiences-bugs/cc-libraries-loading-super-slow/...

[kglad]

before you conclude that, at least, reset your cc app

[bethanghi]

I've reset the CC app multiple times an the problem persists.

I started a new library for the newest assets and it's working mostly fine now. Terrible work around since all my assets aren't in the same spot anymore, but the only way to keep working right now.

[clementc89469389]

Hello, We are about 100 users affected by the problem. I can imagine the issue is not about the 100 laptops. There are a lot of others thread about this bug and we hope it gonna be fixed soon by Adobe.

[Tarun Saini · Accepted solution]

Hi 

@clementc89469389

,

We're sorry to hear about this. I'd like to inform you that our product identified the bug, and a fix is currently under process. We will keep you posted once we hear anything from the product team.

Regards,

Tarun

[Magzzz28]

Do you know if there are any updates on this fix or timeline? I pay for the additional TB subscription of Adobe creative cloud for the libraries storage since I work with very large documents that have many linked images. I regularly have this issue everytime I add a single image to the my libraires, and it takes over 5 minutes for my computer to stop bricking up and add it to the files. I know it's not my computer because I just spent a lot of money getting a new one due to this issue since I thought it was my hardware.... I am happy to hear adobe has caught this problem but for those of us who pay for this service it would be helpful to have some kind of idea of a timeline on this issue. 

[bethanghi]

Thanks for sharing! Glad to know it's not just me and Adobe is working on it

[kglad]

@bethanghi 

i know you reset the app. it was rhe first thing we tried.  (my previous post was addressing @clementc89469389.)

and i see indication adobe's working on a problem on their end.

[Tarun Saini]

Hi all,

I'd like to inform you that the issue has been fixed, and the solution has been included in Creative Cloud Library Synchronizer Version 4.9.20. If you update to this version, the issue should no longer occur.

Let us know if that helps.

Regards,

Tarun

[tysonb67227375]

My Libraries are doing the same thing.  well to be honest they havent worked good for quite a few years.  but right now its freezing and wont connect to any of them. 

How do I update the Library Synchronizer.  there isnt anything in my Creative Cloud App that states a Library Synchronizer update.  I only have the actual App updates. 

[tysonb67227375]

Sorry for multiple posts, but I found the Library Synchronizer in my task manager and was able to find the Version and it is Version 4.9.20, but my libraries are still bricking my system and not working.  I'm only using 1.3GB of my 100GB of space on my adobe account and the files are all very small and simple but the library is just blank and keeps saying loading.  I try and view them in my Creative Cloud app and the same thing, ive had to Ctrl-Alt Delete multiple times and end task on my Cloud app after trying to view the libraries. 

[kglad]

update your cc desktop app.

and if that's already done, reset your cc desktop app:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[BraxtonB]

Mine freezes and basically turns raster. When you resize it, it just stretches. I'm SICK of having to close everything out and reopen the program to get it working again...

[kglad]

@BraxtonB 

did you update and or reset your cc desktop app?