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AmandaSavage
Participating Frequently
February 20, 2025

CC Libraries Loading Super Slow

  • February 20, 2025
  • 75 replies
  • 8519 views

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

 

All my apps are up to date. I'm on Mac OS 13.7.4.

 

PLEASE HELP!

75 replies

clementc89469389
Participating Frequently
March 4, 2025

Same issue for us. We need a solution. We are 32 designers in the company working with libraries. More than 70 others users are using PSD templates linked to those libraries. 

 

Can you please help ?

dirtyewe
Participant
March 4, 2025

I am massively struggling with this. It's crashing photoshop every other time I add something to my libraries. Super slow loading as well. There is obviously a problem that isn't being fixed.

Participant
March 3, 2025

Is this being addressed? Causing severe problems for myself and colleagues

JTP_1789
Participant
March 2, 2025

No technique works for me
And every agent I talked to did the same thing three or four times and wasted my time.
And I myself have uninstalled and reinstalled Photoshop a couple of times and cleaned all the software but still this problem is not solved.

 

Gurpreet Singh
Adobe Employee
February 21, 2025

Hi Amanda,

1) Could you post a video (or at least screenshots or information on the exact error strings/verbiage) of the issue you are seeing so that we can troubleshoot further? (Videos are best if you can.)
2) Additionally, could you confirm specific details: which app are you seeing this in, what version is that app, ideally what version of CCLibraries are you seeing in that app?
3) And could you try checking to see if the "Creative Cloud Libraries Synchronizer" process is running in Activity Monitor *before* you open the app, or if it is only starting after the app and libraries panel opens?
One thing you could try: quit the synchronizer process in Activity Monitor, quit all Adobe Apps including Creative Cloud Desktop, open an Adobe app anew and open the Libraries panel in it (which should restart the process).

-- Adobe CC Libraries Engineer