cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
38
Upvote

CC Libraries Loading Super Slow

AmandaSavage
Explorer ,
Feb 20, 2025 Feb 20, 2025

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

 

All my apps are up to date. I'm on Mac OS 13.7.4.

 

PLEASE HELP!

Bug Unresolved
TOPICS
CC Libraries
7.8K
Translate
Report
Reply
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Abhiroop Boggavarapu Adobe Employee
Adobe Employee , Mar 25, 2025 Mar 25, 2025

The fix for this bug has been rolled out as part of Creative Cloud Library Synchronizer Version 4.9.20.
The version for this component can be checked via Creative Cloud > About Creative CloudScreenshot 2025-03-25 at 4.17.42 PM.png

- CC Library Synchronizer Team

Translate

correct answers 2 Pinned Replies

Akshay. Adobe Employee
Adobe Employee , Mar 06, 2025 Mar 06, 2025

Hi all,

 

I want to start off by apologizing for the inconvinience this has caused many of you. The team has been actively working to resolve this issue asap and has identified a fix to the bug. 

 

We plan to roll this fix out in a release to ensure that everyone can use their libraries again. 

I will share an update in this thread once the fix is rolled out. 

 

Thanks!

Akshay

CC Libraries Product Manager

Translate
Akshay. Adobe Employee
Adobe Employee , Mar 17, 2025 Mar 17, 2025

Wanted to share an update with you all with a better line of sight on when this fix will be available.

 

Our team has begun to roll out the fix to the process issue causing the Libraries experience to feel slow. We will ensure the roll out is seamless by slowly expanding the audience over the next few weeks. Once it is fully rolled out to all users, I will share an update here with everyone!

 

Thanks and again, we truly apologize for the inconvienience!

~Akshay

Translate
replies 77 Replies 77
latest latest Jump to latest reply
77 Comments
AdbeFlor Adobe Employee
Adobe Employee ,
Sep 29, 2025 Sep 29, 2025

Hello @McK8 and @jongo.studio  and others, would any of you be able to provide a video documenting the issue you are still seeing, and as importantly, any reproduction steps? We would like to see recordings to be certain of what step any slowness is occurring at, how long it is actually taking, whether it's the same issue for different people, and the context/steps to reproduce. Logs will also be very helpful to troubleshoot further especially for a loading issue--please see https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html on how to collect logs. (Note: Rather than closing all apps as the instructions say, it is ideal to collect logs immediately after reproducing the issue so we can go to the end of the logs to see what is going on.) Additionally, if you haven't already mentioned it:


1. What OS are you using?
2. What application are you have the issue in?
3. What version of the application and is it up to date?
4. What version of Creative Cloud is installed and is it up to date?

Thank you, and we look forward to assisting you futher.

-- Adobe CC Libraries Engineer
Translate
Report
Reply
chris_0578
New Here ,
Oct 01, 2025 Oct 01, 2025
LATEST

I am expereincing the same issue. I'm not sure what casues it therefore a screen recording of a frozen screen will not be of any use. The CC libraries panel in the desktop apps simply freezes and a restart of the app is required for it to work again.

 

  • Mac OS 15.1
  • Creative cloud desktop apps
  • Latest versions of all apps.
  • Latest version of Creative Cloud (6.7.0.278)

 

Translate
Report
Reply
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices