CC Libraries panels freezing and unresponsive, slow to upload

[bethanghi]

Hi!

I have been having an issue with my libraries being extremely slow for uploading, viewing, and even scrolling through the panel. I am drawing in Fresco, using Photoshop to label and upload to libraries, then animating in After Effects. My drawing canvas is large (6000x6000px) so I can zoom into the assets when I animate and there are a lot of assets in my libraries, but I've never had a problem in the past.

The past few weeks, I've only been able to upload two or three assets at a time before the library gives me spinning wheels in all the thumbnails and takes about five minutes to freak out before letting me put anything else in the library. At times, all the asset thumbnails are loaded, but it just won't let me drop in an asset. 

In After Effects, the library panel will freeze and I won't be able to click or scroll. Closing and reopening the panel does not work. Restarting the program only lets me upload a few assets before it reloads or freezes again. 

This has made libraries extremely annoying and hard to use as it's slowing down my workflow a ton. I've tried updating apps, downgrading apps, force quitting and restarting the library sync programs, and more things I've found on the forums.

I'm running on a 2021 MacBook Pro with the M1 Max chip on Sonoma 14.7.3. All Adobe apps are updated.

Thanks!

[BraxtonB]

Mine freezes and basically turns raster. When you resize it, it just stretches. I'm SICK of having to close everything out and reopen the program to get it working again...

[kglad]

@BraxtonB 

did you update and or reset your cc desktop app?

[defaulte77r6giod4vg]

I did both and the issue is STILL happening

[Tarun Saini]

Hi @defaulte77r6giod4vg,

Welcome to the community! We're sorry to hear about this. Please try the steps shared in the help document, which might fix your issue: https://adobe.ly/45M4faC

If the issue persists, I'd suggest you reach out to our support directly. 

They can be reached here: https://adobe.ly/427zwm0 

Regards,

Tarun

[Rachel28777388pa5y]

This is still unresolved. I see where Adobe said they fixed the problem with the CC Libraries Synchronizer update 4.09.20, but that doesn't appear to have solved anything. I'm on version CC Libraries Synchronizer 4.11.14 and all apps are updated. Restarting the desktop app doesn't help. My coworker and I continue to experience CC Libraries freezing and we have restart InDesign daily. 

[Tarun Saini]

Hi @Rachel28777388pa5y,

Welcome to the community! Could you please elaborate more about the issue you're experiencing? If possible, can you share a screen recording of the issue to assist you better?

We're here to help, just need some info.

Regards,

Tarun

[Rachel28777388pa5y]

I've attached a screen recording taken after my libraries panel froze. It's the same thing everyone else has described where you click on items in your CC Libraries and nothing happens. Also, when it's frozen, the menu acts like a jpg so when you try to expand the panel everything in the menu stretches exactly the same way that an image would. I also noticed that the color of my shape would change slightly when I tried to open different submenus. 

[Rachel28777388pa5y]

I also wanted to share the following:

• Screen recording of me resetting my desktop app based on the recommendation I saw in another post.
• Screen shot showing that I have the latest version of the CC Libraries Synchronizer and yet the Libraries panel continues to freeze.

[Tarun Saini]

Hi @Rachel28777388pa5y,

Welcome to the community! We're sorry to hear about this. Could you please let us know if this is happening with all Adobe apps or with a specific app? 

Did you try the steps mentioned here- http://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Regards,

Tarun

[William27732356mgew]

SInce March 5th, they have identify the problem? ???? I have been having the same issue for months now. I was able to speak to an Adobe agent and if they are aware of problem, the agent had no clue on what to do. It is very frustrating when I have depended on it for years. If I had an other alternative I would have changed software already. Maybe I should consider Canva if frustration still persist.  It really ridiculous at this point.

[kglad]

@William27732356mgew 

reset your app

[Rachel28777388pa5y]

Restarting the desktop app doesn't help. Is that different than "reset"? 

[kglad]

yes.  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[William27732356mgew]

Not working still.

Get Outlook for Mac <>

[Tarun Saini]

Hi @William27732356mgew,

Thanks for checking the steps suggested by @kglad . The fix for this bug has been rolled out as part of Creative Cloud Library Synchronizer Version 4.9.20. Please ensure you're on the latest version of the Creative Cloud Desktop app.

Regards.

Tarun

[defaulte77r6giod4vg]

I just did a reset and looked for the latest update, I'm now on Creative Cloud Library Synchronizer Version 4.12.1 is that the newest version?

[Tarun Saini]

Hi @defaulte77r6giod4vg,

That's correct. Its the latest one.

Regards,

Tarun

[defaulte77r6giod4vg]

Thanks but its still doing it! I've also installed the new indesign 2026 as well so clearly this bug hasn't been fixed

[Tarun Saini]

Hi @defaulte77r6giod4vg,

We're sorry to hear about this. Is it happening with all Adobe apps or just with InDesign?

Regards,

Tarun

[Michael28175988wqid]

Hi Tarun,
I can answer that. It's happening in Illustrator and Photoshop too, not just InDesign. 
I've been experiencing the same issue as everyone else in this thread, and yes, I've already checked that my CC app and Library Syncronizer are up to date, and the cc app has been reset. Sadly, the problem persists across several programs.

[Michael28175988wqid]

@Tarun Saini We're hoping there's a new solution to this problem. I realized I didn't tag your name in my previous comment, so I'm tagging you here to follow up. We look forward to hearing from you!

[Ida5EBE]

It's December 2025, and I'm experiencing this same issue. I've tried all of the fixes mentioned in this thread and nothing works. The only way to fix it is to restart the app or my computer entirely. It's getting really frustrating to have to restart everything once every 30 mins just to get my work done! 

[Ida5EBE]

I forgot to mention, I am mainly using the libraries in photoshop and illustrator. I've used the libraries in these apps for years without issue until the latest update. Now that I've updated, its giving me problems.