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Matthon
Matthon
New Participant
November 9, 2019
Question

CC library 2020 process “node” high CPU usage

  • November 9, 2019
  • 2 replies
  • 7237 views

Hello,

maybe this happens since updating to the new cc 2020, I cannot say clearly: The fans of my MacBook Pro 2015 (i7, 16 GB RAM) are working on a high and loud level always. This is caused by the process “node” which belongs to CC-library. My os: macOS 10.14.4.

 

As I uninstalled the cc desktop app, everything was fine and the fans ran at a normal low level. Since I installed cc app again, everything is like before and the fans are working loud again.

 

Does anybody know some answer?

 

Best, Matthias

    This topic has been closed for replies.

    2 replies

    G
    Adobe Employee
    Gambhir_CCLibs
    Adobe Employee
    November 12, 2019

    Hi Matthias,

    Process “node” uses lot of cpu only initially when libraries trying to sync data to your local machine. Your machine's cpu will come back to its normal state once everything is in sync.  If you think, the problem persists after enough time, can you please try rebooting your machine and see CPU usage.

     

    If the problem persists still after enough time, can you please gives us logs to investigate further. Please follow the steps at

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and provide us the zip file name.

     

    -- Gambhir

    Matthon
    MatthonAuthor
    New Participant
    November 15, 2019

    Hi Gambhir,

     

    thanks for your replay. I did some tests on 2 computers: when I upload a file from my office-pc (windows 10) to the adobe cloud my mac book reacts immediately and the fans become louder. Funny, I never realized that before.

     

    But: Even when I’m not working on the mac, when no adobe program is running and even when I pause the Adobe Cloud sync: The fans are running too high and node-process always shows 83–93% CPU.

     

    I even believe that something prevents the standby. When I close the monitor nothing happens.

     

    So I started the log-collector. The file name is: AdobeLogs_20191115_172047_622-mac.zxp

     

    Best, Matthias

      Matthon
      MatthonAuthor
      New Participant
      December 18, 2019

      Hi Matthias,

       

      I'm having this same problem.  Were you able to find a solution? After shutting down all Adobe programs and leaving my laptop overnight, it is still running hot with node using over 90% of the CPU for two seconds at a time.  It quits itself out and then starts again right away.  I logged out and relogged into Adobe, I have tried restarting my computer and it does the same thing.  It never did this before I installed the new versions of my Adobe programs that came out in the fall, so it seems like there is a bug somewhere in that update.  When I open Adobe and try to quit, it says there is an application updating, but nothing shows up as in process of updating, and it says it every time I go to quit the application, so maybe that is where the glitch lies.  

       

      Any ideas on how to solve this problem would be great. 


      Thanks,

      Ty


      Hi, 

       

      you’re right: this seems to be the same issue.

      I didnt receive a solution. I’m in contact with the Adobe developer team since a few weeks, they are working with my log files. The problem is still existing. I’ll let you know when I get a solution. 

       

      you're welcome,

      Matthias

      G
      gs2008
      New Participant
      November 10, 2019

      Hello

       

      After upgrading Lightroom from 8.4 to 9 I observed that the CPU load was 100% after starting LR and working with the program.

      In worst case this results in a blue screen.

      Did anybody make the same observation and perhaps has a solution?

      Regards

      Guenter

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