Cloud not uploading any kind of file

Forum|Forum|5 months ago
August 12, 2025
1 reply
278 views

Hi, I am new to Adobe, only one month into my subscription so my Cloud storage is empty-empty. But not because I didn't produce any material lately, but because the Cloud always greats me with a message of "some file types are not supported". I tried every type and size of files to no avail. Jpg, mp4, mp3, avi, gif, pdf, etc, etc. It doesn't make any sense that NO file type at all is supported.

I tried erasing and reinstalling the app, double checked that I signed in with the correct mail, erased the cockies from my laptop, checked for updates, tried to upload from the web and NOTHING.
So for now, the Adobe promise of cloud storage and easy access to my files from anywhere is not bearing any fruits. 😞
Do you have any recomendations that can fix this problem?

kglad

Community Expert

are you trying to use the local sync folder (which has been discontinued)?

if not, what exactly are your doing?

Tarun Saini

Community Manager

Hi @debora_7944,

Thanks for reaching out! We're sorry to hear about this. I see you've tried all the basic troubleshooting steps, meanwhile can you please share the logs from your device using the Adobe log collector tool- https://adobe.ly/411s9fs

Once you've the logs, please upload them to a cloud storage and share that link with us.

Regards,

Tarun

D

debora_7944Author

Participant

Here is the link (Thanks!):
https://drive.google.com/file/d/1GP6dlR9ADBofl0mBQuP37Cu_q_nuINrr/view?usp=sharing

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