Since 2 days I can't log into the cloud. From one day to another I just don't have any access anymore withiut doing anything.
I tried many solutions suggested on the internet but nothing worked. Maybe adobe need to look into it not the customer?
System: Windows 7
Solutions tested and not working:
tried with both applications (alternative link and via homepage)
Turned off firewall + antivirus
Started setup via admin
Have good internet connection
My windows is up to date
My browsers are up to date
TLS 1.2 is enabled
Did restarts of the operating system
My time on my PC was not changed, but I also deactived the synch to test it
So I don't know lovely adobe team what you did that windows 7 users have problems (because on windows 10 it runs perfectly), but it would be nice if you could fix it, because it seems something on your site.
Windows 7 is no longer supported, so there is nothing for Adobe to do
Why they give out solutions to solve this error if windows 7 is not supported anymore...
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It all depends on which apps you use.
In any case, you will need to enable TLS 1.2 in your Win7 registry. Otherwise you cannot connect to Adobe services. See below for details and run the Microsoft EasyFix.msi. Then restart your computer.
Failing that, please reach out to tech support. But wait times may be longer than usual.
CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html