Known Participant

Question

Creative Cloud file folders missing

Forum|Forum|2 years ago
April 28, 2023
2 replies
2730 views

I have years of files and folders that I keep in my Creative Cloud storage. I cannot see any of them, on my desktop or in my browser. CC shows that i'm using 63GB of my storage, but my folders and files are nowhere to be seen.

On a PC running the latest version of CC. This has never happened to me before.

Any info on this problem?

This topic has been closed for replies.

Nancy OShea

Community Expert

Creative Cloud is synced from your computer's Creative Cloud Files folder.

Use your operating system's file manager (Win File Explorer or Mac Finder) to locate that folder on your computer's hard drive.

If you don't maintain original files on your computer system then Creative Cloud storage won't have them either.

All users should have a reliable file backup & recovery service in case there's a catastrophic failure. Creative Cloud is not a file backup & recovery service. Backblaze for $7/month is.

Nancy O'Shea— Product User & Community Expert

Jonathan LutjensAuthor

Known Participant

My CC folder is in the same place on my desktop. All of the folders in it are gone (this is on my 2nd work PC).

Also, Creative Cloud is showing that I've used 100GB of storage. This is not correct. My CC folder on my desktop is only 60GB. I'd like to get this sorted out so that in addition to my backups, I can continue to keep additional project files on my CC web storage.

kglad

Community Expert

again, did you check the 4 websites?

kglad

Community Expert

use your web browser to check these locations:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

Jonathan LutjensAuthor

Known Participant

I haven't deleted anything. I think the problem may be that I sync files to my cloud location from 2 different PCs. I can see my files now via my 2nd PC, but CC is telling me that I'm out of storage. This doesn't make sense since I just had 63GB of files and now it reads as the full limit of 100GB.

kglad

Community Expert

did you check all the folders at the 4 locations specified in my previous message?

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